Pt Acct Call Center Rep

Responsibilities

• Receive inbound and makes outbound calls to patients/guarantors on account balances.
• Advise of remaining account balance(s) and answer any questions.
• Identify concerns/objections and determine best course of action.
• Negotiate for payment in full or maximum payment arrangements according to policy.
• Screens patient/guarantors for insurance, billing or financial aid opportunities.
• Inbound calls received from ACD based on first available representative.
• Outbound telephone calls may be completed from predictive dialer or manual call.
• Respond to patients/guarantors requests and thank them for using OhioHealth services.
• Update patient demographic data and establish rapport with patients/guarantors.
• Accurately document account, make adjustments or referrals as appropriate.
• Make recommendation for manual charge off based on defined criteria.
• Maintain quality and productivity requirements.

Requirements

• Familiarity with computer systems.
• Data entry skills.
• Excellent interpersonal, communication and negotiations skills.
• Ability to quickly build rapport with patients.
• Proven organizational skills.
• Familiarity with Fair Debt Collections Practices.

Qualifications

• High School or GED (Required).
• Minimum two years customer service or collections experience.
• Experience with six months in a call center environment.

Skills

• Customer service skills.
• Call center experience.
• Account management.
• Financial negotiation.

Benefits

Not specified.

Pay

Not specified.

Schedule

Day Shift.