Call Center Rep (PT Weekends)

About the role

Barnes-Jewish Hospital is seeking a Call Center Rep for their telecommunications department. This position is based at the hospital's flagship academic campus.

Responsibilities

• Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Performs clerical duties, organizes and maintains records.
• Serves as the connection between the patient, family and staff for general and emergent information.

Requirements

• Must work every Tuesday, Saturday and Sunday.
• Mandatory overtime required.
• Rotating holidays must be able to train on days, evenings and overnights.

Qualifications

• Education: High School Diploma or GED.
• Experience: 2-5 years preferred.

Skills

• Professional, courteous service.
• Exceptional customer service skills.
• Ability to handle multiple tasks efficiently.

Benefits

• Comprehensive medical, dental, vision, life insurance.
• Disability insurance.
• 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition Assistance.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off benefit combining vacation, sick days, holidays and personal time.
• Adoption assistance.

Pay

Details about pay are not specified in the job posting.

Schedule

The schedule is 24 hours per week, with shifts from 3:30 PM to 12 AM.