Call Center Rep

Responsibilities

• Enhances the guest experience by providing exceptional service.
• Answers incoming phone calls, routing as necessary.
• Responds to inquiries regarding property – i.e. directions to property, players club, entertainment, hours of operation of venues, etc.
• Relays “guest requests” to appropriate staff.
• Ensures calls are answered promptly and in accordance to department standards.
• Follows established emergency procedures.
• Affords assistance to guests in fulfilling their requests – room changes, extra amenities, etc.
• Processes and submits end-of-shift reports.
• Contacts Housekeeping and Facilities department when guests report room issues.
• Adheres to department and property policies and procedures.
• Confirms reservations.
• Verifies future reservations are correct for future arrivals.
• Affords assistance to guests in resolving complaints.
• Disseminates information to guests about the property and local area.
• Maintains knowledge of property information & memorabilia.
• Performs other duties as assigned.

Physical Requirements

• Frequently required to lift up to a maximum of 30 pounds
• Regularly required to see, talk, hear, walk, sit, and stand
• Frequently required to use hands to handle, feel, and reach
• Required to sit for long periods of time
• Occasionally required to stoop
• Occasionally lift and or move up to 30 pounds

Environmental Working Conditions

• The work environment contains bright lights, loud noise, and stressful situations.

Pay

Target Salary Range $15.50