PT Access Coordinator

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Responsibilities

• Acts as a Patient Representative: Works as a part of the multi-disciplinary service line team in establishing compassionate and tactful relationships with the patient and their family in order to develop an admission and financial plan that ensures the needs of the patient, family, physician, and Hospital are adequately met. Responds to and is available to meet with patients and/or families to explain the financial process in detail and answers any questions that may arise.
• Promotes Service Excellence Throughout the Organization: Represents the Access Department in resolving issues affecting the daily operations of the area and ensuring a smooth operational work flow between clinical and intra/inter departmental areas.
• Utilizes a Variety of Software Applications and Reports: Identifies potential patient throughput and account receivable trends which hinder effective outcomes. Develops and implements changes as necessary to resolve and remove barriers.
• Problem Solving: Proactively identifies problems and recommends solutions. Trains fellow employees on correct/new procedures. Takes necessary steps to address problems or refers issues to the appropriate person or department for resolution. Recommends and implements reasonable solutions to address problems.
• Independently works and or coordinates special projects as assigned in the area to address and meet goals of the department.

Qualifications

• Education: Bachelor's Degree or enrolled in a Bachelor's Degree program. Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) or Certified Revenue Cycle Specialist (CRCS) through AAHAM required within 18 months of hire.
• Licenses: Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) or Certified Revenue Cycle Specialist (CRCS) through AAHAM required within 18 months of hire. Certified as an Epic Proficiency Super User within 2 years of hire.
• Experience: Four (4) to five (5) years' experience in Access at YNHH or related environment with strong customer service and third party insurance background. Must demonstrate exceptional proficiency in all Access locations. Extensive third party familiarity and a strong exposure to customer relations and service excellence. Experience in working independently to analyze trends, identify obstacles and propose and implement corrective measures.
• Special Skills: Assumes leadership role with the ability to identify and resolve complex problems independently and make sound decisions regarding staffing and work flow assignments. Performs and/or oversees the training, cross-training and development of team members with the ability to assess levels of competency and make recommendation as to additional training needs. Excellent oral and written communication skills, including presentations. Must have excellent analytical skills, demonstrated ability to work independently, analyze trends, identify obstacles and propose and implement corrective measures. Must be able to prioritize and re-evaluate continuously based on ongoing requests and daily situations. Proficient computer skills and the ability to adapt to various programs/systems. Advanced knowledge of Microsoft Office, Word and Excel.