Psychotherapy CBT Program Director

Core Role Responsibilities

• Provide program leadership for psychotherapy services across Hightop Health, ensuring consistent standards of care, operational effectiveness, and an excellent patient experience.
• Serve as the primary supervisor for psychotherapy clinicians and trainees, overseeing clinical supervision, administrative leadership, coaching, and performance management.
• Partner with operational and clinical leadership to align psychotherapy services with organizational priorities, quality expectations, and growth plans.
• Support a culture of professionalism, ethical practice, continuous learning, and patient safety within the psychotherapy program.

Clinical Supervision, Clinical Excellence & Staff Development

• Provide clinical supervision consistent with licensure rules, scope-of-practice requirements, and Hightop Health supervision policies, including oversight of documentation quality and clinical decision-making.
• Ensure psychotherapy providers deliver evidence-informed, patient-centered care and adhere to clinical policies, safety protocols, and professional standards.
• Develop and maintain structured supervision processes (e.g., supervision schedules, documentation templates, competency tracking) that support quality, consistency, and accreditation readiness.
• Identify training needs and facilitate skill development through coaching, observation, feedback, and remediation planning when appropriate.
• Organize and lead regular consultation groups and case discussions to support clinical quality, collaboration, and professional development.

Program Operations, Workflow Optimization & Patient Access

• Coordinate workflows that support timely patient access, appropriate level-of-care routing, and efficient scheduling practices in collaboration with operations and patient access teams.
• Partner with operational leaders to design, implement, and continuously improve administrative processes and tools that support high-quality care and therapist retention.
• Serve as an escalation point for operational issues affecting psychotherapy services; implement solutions and escalate risks appropriately.
• Support integration of psychotherapy services into broader practice operations, including communication pathways, documentation standards, and care coordination processes.

Recruitment, Onboarding & Pipeline Development

• Recruit, onboard, and train psychotherapists and interns in collaboration with operational leadership and Human Resources.
• Develop and maintain relationships with academic institutions, training programs, and community organizations to support a strong pipeline of high-quality interns and clinicians.
• Establish and maintain structured onboarding processes for psychotherapy staff and trainees, including orientation to policies, documentation standards, safety procedures, and required trainings.
• Support ongoing staff engagement and retention through mentorship, recognition, and responsive leadership practices.

Community Relationships, Growth & Service Promotion

• Promote psychotherapy services internally and externally to support access, appropriate referrals, and program growth.
• Serve as a key relationship-builder with community partners and referral sources; support education about psychotherapy services and appropriate utilization.
• Provide input into service design, program offerings, and growth initiatives based on patient needs, market trends, and operational performance.

Patient Experience, Service Recovery & Support

• Serve as a point of contact for patients requiring additional administrative support related to psychotherapy services; coordinate timely resolution with compassion and clarity.
• Support service recovery workflows, ensuring concerns are addressed promptly, documented appropriately, and trended for improvement opportunities.
• Promote an environment where patients feel respected, supported, and informed throughout their care experience.

Performance Measurement, Reporting & Continuous Improvement

• Track, analyze, and report key psychotherapy program metrics on a weekly, monthly, and quarterly basis (e.g., access, utilization, clinician capacity, retention, documentation quality indicators as applicable).
• Identify trends and risks; develop actionable improvement plans and monitor outcomes in partnership with leadership.
• Support continuous improvement initiatives aligned with organizational quality priorities, patient experience goals, and accreditation readiness requirements.

Compliance, Safety, Documentation & Accreditation

• Support ensure psychotherapy program practices align with applicable laws and regulations, ethical standards, payer requirements, and Hightop Health policies.
• Promote high-quality documentation practices (e.g., timely completion, required elements, appropriate use of templates and measures as applicable).
• Support survey readiness and accreditation efforts by maintaining supervision records, training documentation, competency tracking, and program policies/procedures consistent with Joint Commission expectations.
• Escalate concerns related to patient safety, clinician conduct, documentation, or quality of care through appropriate channels and participate in corrective action planning as needed.

Direct Clinical Service (Role-Dependent)

• Provide direct clinical service as needed to support patient access, program stability, and clinical leadership, within the scope of licensure and organizational expectations.
• Maintain appropriate scheduling and productivity expectations for clinical hours as established by leadership and program needs.