Psychiatric Crisis Specialist I and II

About the role

Join Cleveland Clinic and experience world-class healthcare at its best. As a member of the Behavioral Health Intake team, the Psychiatric Crisis Specialist will be responsible for the throughput of behavioral health patients within participating in Cleveland Clinic Emergency Departments and hospitals. In this role, the Psychiatric Crisis Specialist will help coordinate patient care and placement, support efficient patient flow and collaborate with multidisciplinary teams to ensure patients receive appropriate behavioral health services. Additionally, you will participate in clinical oversight and provide instructional support to help maintain high standards of patient care and team performance.

Responsibilities

• Complete comprehensive mental status, psychosocial, risk and chemical use assessments to identify patient crisis needs.
• Participate in ongoing assessments and provide care plan recommendations for patients experiencing extended wait times for disposition.
• Provide crisis intervention services using therapeutic interventions based on patient-centered outcomes, standards of care, current research and evidence-based practice.
• Supply information to the medical team to assist with differential diagnosis considerations.
• Navigate insurance verification for behavioral health patients.
• Provide psychoeducation to patients’ families, significant others and fellow caregivers regarding behavioral health, de-escalation techniques and related topics to support the current plan of care.
• Serve as a patient advocate while involving patients, families or designees and current providers in developing individualized plans of care that reflect cultural, religious and educational needs.
• Collaborate with multidisciplinary teams to develop and support individualized treatment and discharge plans.
• Process referred cases to appropriate dispositions, including inpatient placement or coordination of community wraparound services for successful discharge planning.
• Participate in the clinical instruction and supervision of Psychiatric Crisis Intervention Specialists pursuing independent licensure, as well as student interns completing departmental learning experiences.
• Maintain integrity in professional charge capture for crisis intervention services and ensure accurate documentation of all services provided.
• Pursue ongoing education in behavioral health practices and standards.
• Assist with orientation and training of new Behavioral Health Intake team caregivers and other hospital personnel.
• Communicate patient plans of care, outcomes and acuity during end-of-shift reports.
• Perform routine administrative and office functions to support casework processes.
• Incorporate informatics tools, principles and practices into the safe and effective delivery of care.
• Promote patient safety goals and contribute to a positive, collaborative work environment.
• Complete all required documentation and records related to patient care.

Requirements

• Psychiatric Crisis Specialist I: BA, BS, MA or MS in a healthcare profession OR MEd, RN, MA or MS. Licensed Social Worker (LSW), Licensed Professional Counselor (LPC), Licensed Chemical Dependency Counselor III (LCDC-III) or Registered Nurse (RN).
• Psychiatric Crisis Specialist II: MA, MS, in a healthcare profession, or an MEd. Licensed Social Worker [LSW], Licensed Professional Counselor [LPC], Licensed Chemical Dependency Counselor III [LCDC-III] or Registered Nurse [RN].

Qualifications

• Competency of patient populations (child/adolescent, adult, geriatric), diversity, social determinants of health, community resources, Ohio Revised Code, DSM/ICD, mental illness, chemical use/abuse, basic medical clearance, healthcare law and other competencies as assigned.
• Possession of resources for all communities and counties served by Cleveland Clinic facilities.

Skills

• Therapeutic interventions based on patient-centered outcomes, standards of care, current research and evidence-based practice.
• De-escalation techniques.
• Documentation and record-keeping.
• Informatics tools and principles.
• Collaboration with multidisciplinary teams.
• Communication and advocacy skills.
• Education and training of new caregivers.

Benefits

• Health Plan Options – EHP and EHP Plus.
• Dental Care – Four plan options administered by Cigna.
• Vision Care – Two plan options administered by EyeMed.
• Flexible Spending Accounts – Healthcare and Dependent Care FSAs.
• Life Insurance – Employer-paid life insurance equals 1x your annual salary with an option to purchase supplemental life insurance up to 10x your salary. You may also purchase dependent life insurance for a spouse and dependent children.
• Short- and Long-term Disability Coverage – Short-term disability is available after one continuous year of regular full-time service; long-term disability begins after 90 days.
• Cleveland Clinic Investment Pension Plan.
• The 401(k) / 403(b) Plan.
• Paid Time Off (PTO).
• Caregiver discounts.

Pay

• Minimum hourly: $22.85
• Maximum hourly: $34.85

Schedule

Full Time, Nights from 9:00 p.m. – 7:30 a.m.