Crisis Specialist 1 or 2

About the role

To provide crisis intervention services to behavioral health consumers and their families. Assess situations, implement crisis intervention techniques, and connect individuals with appropriate resources for ongoing treatment and support. Maintains accurate and detailed crisis intervention records of individuals experiencing a behavioral health crisis. Completes biopsychosocial assessments of assigned clients to develop and implement a comprehensive Service Plan and adjust as needed to ensure individuals' success and safety. Advises supervisory/clinical staff of significant changes in consumer behavioral issues and/or incidents. Provides supportive counseling to consumers and their families in crisis and makes referrals to the appropriate social and medical service programs, including the various levels of crisis intervention services, i.e., telephone crisis and crisis stabilization.

Responsibilities

• Maintains accurate and detailed crisis intervention records of individuals experiencing a behavioral health crisis.
• Completes biopsychosocial assessments of assigned clients to develop and implement a comprehensive Service Plan and adjust as needed to ensure individuals' success and safety.
• Advises supervisory/clinical staff of significant changes in consumer behavioral issues and/or incidents.
• Provides supportive counseling to consumers and their families in crisis and makes referrals to the appropriate social and medical service programs.
• Prepares and submits all required correspondence, records, reports, and documentation in an accurate and timely manner.
• Promotes community awareness of program activities and provides education/information to individuals, families, and the community about mental health and crisis prevention.
• Provides direct services including interviewing individuals, facilitating client groups/therapeutic activities, and, at times, may require an on-call component.
• Advocate for individuals in crisis to access appropriate services and continue to support the clients in a healthy transition back into the community.
• Establish partnerships with other agencies, law enforcement, and correctional facilities in utilizing the Crisis Diversion Unit to support and establish services for individuals and their reintegration back into the community.

Qualifications

• Bachelor's Degree in social work or related field from an accredited college or university.
• Master's Degree in social work or related field from an accredited college or university.
• Demonstrated knowledge of governmental program regulations and policies, and other social service providers available to eligible clients.
• Must successfully obtain Criminal History Clearance from the Pennsylvania State Police, Child Abuse Clearance from the Pennsylvania Department of Human Services, and FBI Fingerprint Clearances.
• Must not be excluded from participation in Medicare, Medicaid, or any other federal health care program.
• Demonstrated ability to obtain vital information during a personal interview to make proper recommendations.
• Demonstrated ability to establish and maintain effective working relationships with internal staff, providers, and other social service agencies.
• Ability to transport oneself in an insured vehicle, as program needs dictate.
• Ability to inspect and recognize violations pertaining to program regulations.