Psychiatric Crisis Specialist II

About the role

As a Psychiatric Crisis Specialist, you are an integral member of the Behavioral Health Intake team. You are responsible for assessing and identifying the unique needs of all Behavioral Health patients within the Cleveland Clinic System Emergency Departments and Hospitals. In this role, you will work to ensure they receive the necessary support and resources to achieve treatment goals and find healing. Your daily efforts can make a significant and lasting difference on all those you meet, including patients, their loved ones and the entire community.

Responsibilities

• Complete comprehensive mental status, psychosocial, risk and chemical use assessments.
• Identify patient crisis needs and participate in on-going assessment and care plan recommendations for patients with extended time awaiting dispositions.
• Provide crisis intervention services using a therapeutic intervention based on patient centered outcomes and standards of care based on current research and evidence-based practice.
• Participate in the clinical instruction and supervision of Psychiatric Crisis Intervention Specialists seeking independent licensure and student interns shadowing or participating in the department to provide learning experiences.
• Act with integrity in placing professional charge capture for crisis intervention services provided and document all requirements for such services provided.
• Supply information to the medical team for consideration of a differential diagnosis.
• Navigate insurance verification and pre-certification processes for behavioral health carve-outs.
• Provide psychoeducation to family, significant others of patients and other co-working caregivers about Behavioral Health, de-escalation and/or other related topics.
• Involve the patient/family (or designee) and other current providers in developing a plan of care individualized to patient cultural, religious and educational needs.
• Develop appropriate patient goals for identified problems.
• Serve as a patient advocate.
• Process referred cases to appropriate disposition, including inpatient placement or assistance with community wrap around services, for a successful discharge plan.
• Communicate information regarding patient plan of care, current outcomes and acuity at end of shift report.
• Perform routine administrative office functions as needed to facilitate casework processes.
• Afford assistance in orientation of new Behavioral Health Intake team staff or other hospital personnel.
• Complete all documentation and records related to patient care.

Requirements

• Master’s of Art (MA) or Master’s of Science (MS) in a healthcare profession or MEd
• Current licensure as a Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC) or Licensed Marriage and Family Therapist (LMFT) with no history of substantiated ethics or patient abuse reports
• Two years of post-Master's experience

Preferred qualifications

• Secondary language fluency
• Awareness of or experience working with patients who have been diagnosed with a substance use disorder
• Behavioral health and emergency department/crisis experience

Physical Requirements

• Requires Corrected hearing and vision to normal range
• Some positions may be more sedentary work
• Some positions may be more light work
• Require full range of motion, eye-hand coordination
• Require standing or walking for extensive periods of time
• Require some exposure to communicable disease or bodily fluids

Benefits

• We offer the following choices to cover your health, dental and vision care as well as life insurance.
• Health Plan Options – You have the choice between two comprehensive Cleveland Clinic Employee Health Plan options: EHP and EHP Plus. Both plans are administered by Aetna and feature minimal copays for in-network care. Although the benefit designs of EHP and EHP Plus are identical, they differ in their provider network size, with EHP offering a narrow network and EHP Plus providing access to the wide Aetna Open Access Select network. Both plans include access to Cleveland Clinic providers. The health plan also offers Healthy Choice, a voluntary program where participants earn premium discounts for achieving wellness goals.
• Dental Care – Four plan options administered by Cigna are available.
• Vision Care – Two plan options administered by EyeMed are available.
• Flexible Spending Accounts – Healthcare and Dependent Care FSAs are available to help you pay for eligible expenses with pre-tax dollars.
• Life Insurance – Employer-paid life insurance equals 1x your annual salary with an option to purchase supplemental life insurance up to 10x your salary. You may also purchase dependent life insurance for a spouse and dependent children
• Short- and Long-term Disability Coverage – Short-term disability is available after one continuous year of regular full-time service; long-term disability begins after 90 days.
• The 401(k) / 403(b) Plan also provides an important source of retirement savings. It allows participants to take responsibility for their financial future by making retirement savings a part of their normal routine while working. In addition to your contributions to the plan, Cleveland Clinic matches a portion of your contributions (50% on up to your first 6% in contributions).
• Paid Time Off (PTO) – Eligible caregivers receive Paid Time Off (PTO) that can be allotted toward vacation, holidays, sick time, etc.
• Caregiver discounts – We offer discounted rates for auto, home and pet insurance, identify theft protection and more.
• Adoption assistance – We provide financial assistance of up to $5,000/per child ($10,000 maximum lifetime benefit) for caregivers who choose to legally adopt a child.
• Employee Assistance Program – The Program provides free, confidential short-term counseling for caregivers and their families, whether for relationships or legal challenges.
• Employee Hardship Fund – This fund provides aid for caregivers experiencing unexpected financial difficulties.
• Paid maternity and parental leave – You will enjoy up to eight consecutive weeks for maternal care after the birth of your child to bond with your baby and up to four weeks for parental care.