PSSI POCATELLO - ADMINISTRATIVE PBX OPERATOR

Duties And Responsibilities

• Answer single or multiple incoming/outgoing calls and route accordingly on a complex phone system.
• Greet callers with an appropriate salutation in a confident, unhurried and cheerful tone.
• Identify our facility (Pain & Spine Specialists of Idaho).
• Identify self.
• Avoid using questions such as "Can I help you?" or "What do you need?"
• Routes calls to the appropriate person or department.
• Retrieve messages left from the night before or during lunch.
• Return calls as necessary and effectively.
• Answer incoming calls to the Pain & Spine Specialists of Idaho in a professional and timely manner.
• Distribute scans/faxes to appropriate patient chart.
• Leaves clear and informative voicemail messages.
• Communicates general information to appropriate personnel, patients or guests.
• Maintains an organized workspace and functions well during stressful periods or situations.
• Maintains accurate time clock punches, punch in and out according to clinic requirements and hospital policy.

Qualifications

• High School graduate or equivalent.
• Current BLS certification including training on defibrillators and renewal as required.
• 1 year of office, clerical or customer service experience required.
• Proficient in MS Office and Excel.
• The ability to learn complex phone systems and hospital information system.
• The ability to be a great listener and communicate expertly and appropriately in English with a diverse group of people.