PSS2 / Panel Navigator - Harborview

About the role

The Patient Services Specialist 2 - Panel Navigator position is at the Adult Medicine Clinic in Harborview Medical Center. It is a full-time, 100% FTE (40 hours per week) role.

Responsibilities

• Enhance the patient experience through proactive engagement and outreach around wellness, preventative care and striving to improve the “global” patient experience.
• Work closely with the care team in the clinic to maintain accurate panels, ensure team-based panel management, close gaps, refer patients for care coordination, care management, address disparities in care for vulnerable populations and ensure all patients' needs are met.
• Engage the patient in care optimization.
• Empower the patient with knowledge and access to support resources.
• Improve the patient and family experience of care.
• Participate in Patients Are First measures and associated Medical Home goals and objectives.
• Referrals tracking to internal and external resources.
• Contact relevant community agencies to increase knowledge of services available for patients and families and help eliminate barriers to care.
• Educate per protocol.
• Aid in the utilization of culturally relevant and language appropriate materials for target populations.
• When indicated through population review, provide outreach and assistance with patients/families in the coordination of various wellness and chronic disease activities in collaboration with the health care team.

Requirements

• High school graduation or equivalent.
• One year of healthcare, administrative, or customer service experience, or an equivalent combination of education/experience.

Position Highlights

• Conveniently located near public transportation.
• Opportunity to provide career growth.

About UW Medicine Primary Care

UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations. UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees.

About UW Medicine

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits & Position Details

Pay Range Minimum: $21.82 hourly
Pay Range Maximum: $29.41 hourly
Benefits: Other Compensation: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

WFSE HMC