PSR/SCHEDULER - SB CARDIOLOGY & VASCULAR CLINIC

Patient Service Representative

Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions.

• Works with and has access to confidential patient information.
• Position requires making frequent decisions or actions following general procedures often without clearly defined precedents.
• Position requires a high degree of mental alertness and close visual attention to details.
• Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel.

Job Requirements

• Education: High school diploma or GED
• Experience: Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.
• Physical: Safety sensitive position. Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.

Job Summary

• Schedules OP tests in an efficient and timely manner.
• Responsible for coordinating tests with physician’s schedule and various departments.
• Works with and has access to confidential patient information.
• Position requires a high degree of mental alertness and close visual attention to details.
• Position requires diplomacy and a professional image and manner in dealing with physician offices and clinic staff.