PSR Communication Specialist Tulip Lane

JOB REQUIREMENTS

This position is casual, working 14-hours per week. It is not benefit eligible.

Job Summary

The PSR Communication Specialist greets, instructs, directs, and schedules patients and visitors, ensuring a positive and engaging experience. Acting as a liaison between patients and medical staff, this role is key in making a favorable first impression on everyone who interacts with Prevea Health services.

What you will do

• Facilitate communication between patients, family members, medical staff, providers, and administrative personnel through phone, in person, or via MyPrevea.
• Utilize extensive knowledge of the organization's structure to route calls, take appropriate messages, and proactively seek information to address patient needs.
• Routinely route patient inquiries or complaints to the relevant parties.
• Collect and verify accurate demographic and insurance information.
• Guide patients or callers with medical concerns by directing and forwarding messages to the appropriate staff.
• Schedule and confirm patient appointments.
• Educate patients about the range of services provided by Prevea Health.
• Operate the paging system, respond to emergency alerts, and notify the appropriate contacts.
• Page on-call providers and communicate with clinical staff using Epic.
• Collaborate with triage and nursing staff to ensure timely Handling Of All Phone Interactions.

Education Qualifications

A High School Diploma and/or GED is required.

Experience Qualifications

1-3 years Experience in customer service, insurance and/or healthcare setting is preferred.

Preferred Skills And Abilities

• Display Proficient Telephone And Computer skills with clear and professional speaking abilities.
• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Able to be empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
• Able to effectively and positively interact with staff members throughout the\...