PSR

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!

About the role

As a Patient Service Representative, you will execute the day-to-day activities of patient-facing service, ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members, and staff. This role provides optimal patient-centered services supporting the imaging center front office, medical records, and technologists with patients through a rotation in front desk, medical records, and technologist assistant roles.

This is a part-time position working Saturdays from 8:00 AM to 6:30 PM.

Responsibilities

• Front Desk (60%)
  • Serve as the initial point of contact for patients and visitors, creating a positive and legendary patient service experience.
  • Timely registration of patient arrivals by validating accurate demographic information and collecting out-of-pocket payments prior to services.
  • Inform patients about delays and wait times; follow up to ensure inquiries or complaints are satisfactorily resolved.
  • Answer, investigate, and/or direct patient inquiries or complaints to the supervisor or manager.
  • Obtain and validate photo identifications and insurance cards, scanning relevant documents into patients' charts electronically and categorizing appropriately.
  • Provide and explain consent, financial, and HIPAA compliance-related documents to patients as necessary.
  • Proficiently use EHR software, hardware, and programs.
  • Scrutinize prescriptions and referrals for accuracy to ensure patients receive appropriate and necessary exams.
  • Coordinate with interdepartmental professionals to ensure patient satisfaction related to appointment scheduling and admission/encounter.
  • Verify and dispense oral contrast and preparation instructions to patients scheduled for upcoming appointments.
  • Participate in medical office emergency routines when required; summon ambulance or EMS and assist staff as needed.
  • Manage outgoing and incoming faxes through both electronic and manual fax machines.
  • Maintain appropriate levels of administrative office supplies (e.g., brochures, cards, sign-in sheets).
  • Contact referring physician offices to verify or request necessary information for the patient's exam.
  • Organize and prioritize tasks to meet deadlines while ensuring efficient patient flow.
  • Use proper phone and written etiquette when handling correspondence.
  • Maintain reception and patient waiting areas, including cleanliness, sanitation, literature organization, and beverage supply.
  • Align with the company mission and embody core values of RAYUS.
  • Adhere to company policies, procedures, operational objectives, and goals.
  • Maintain strict confidentiality of PHI in compliance with HIPAA regulations.
• Medical Records (20%)
  • Ensure quality assurance of health records by verifying completeness, accuracy, and proper entry into computer systems.
  • Serve as the point of contact for medical records for patients and visitors, providing a positive patient service experience.
  • Retrieve and release health information/medical records in compliance with HIPAA and company policies.
  • Work cooperatively with patients and team members of diverse backgrounds, ensuring inclusion.
  • Act as a liaison between healthcare providers and offices in a timely manner.
  • Proficiently use EHR software, hardware, and programs.
  • Organize and prioritize tasks to meet deadlines while maintaining efficient patient flow.
  • Take appropriate action with sound judgment.
  • Provide clear and friendly patient education on diagnostic examinations and instructions in adherence to company policies.
  • Professionally handle stat/urgent cases pending communication from referring healthcare providers after services.
  • Use proper phone and written etiquette when handling correspondence.
  • Maintain reception and patient waiting areas, including cleanliness, sanitation, literature organization, and refreshment supply.
  • Align with the company mission and embody core values of RAYUS.
  • Adhere to company policies, procedures, operational objectives, and goals.
  • Maintain strict confidentiality of PHI in compliance with HIPAA regulations.
• Technologist Support (15%)
  • Monitor all modality schedules.
  • Greet and escort patients to changing rooms; briefly explain procedures.
  • Perform prep/changing room turnaround with proper sanitizing techniques.
  • Help technologists stay on schedule by preparing the next patient before the current patient is ready.
  • Ensure all patient areas are stocked and organized neatly.
  • Clean and stock patient prep rooms and restrooms.
  • Stock linen and empty laundry at the end of the shift.
  • Check with technologists, center supervisors, or managers for additional duties as needed.
• Other Duties (5%)
  • Perform other duties as assigned.

Requirements

• High School diploma or equivalent.
• One (1) year of applicable customer service experience.
• Proficient with using computer systems and typing.

Qualifications

• Two (2) years of customer service experience (preferred).
• Experience using electronic medical record/health record (EMR/EHR) computer systems (preferred).
• Experience working in a Radiology/Diagnostic Imaging healthcare setting (preferred).
• Knowledge of basic medical terminology (preferred).
• Insurance knowledge (preferred).
• Bilingual (preferred).

Benefits

• Medical, dental, and vision insurance (based on eligibility).
• 401k with company match.
• Life and disability insurance.
• Tuition reimbursement.
• Adoption assistance.
• Pet insurance.
• Paid time off (PTO) and holiday pay.

DailyPay implementation is contingent upon an initial set-up period.