PSR

RAYUS now offers DailyPay! Work today, get paid today! We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!

About the role

As a Patient Service Representative, you will execute the day-to-day activities of patient-facing service, ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members, and staff. This role provides optimal patient-centered services supporting the imaging center front office, medical records, and technologists with patients through a rotation in front desk, medical records, and technologist assistant roles.

Responsibilities

• Front Desk (60%)
  • Serve as initial point of contact for patients and visitors, creating and providing a positive legendary Patient Service Experience.
  • Timely registration of patient arrival by validating accurate demographic information and professional collection of out-of-pocket payments prior to services being rendered.
  • Inform patients about delays and wait times; follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
  • Answer, investigate, and/or direct patient inquiries or complaints to the supervisor or manager.
  • Obtain and validate photo identifications and insurance cards, scanning relevant documents into patients' charts electronically and categorizing appropriately.
  • Provide Consent, Financial, and HIPAA compliance-related documents, thoroughly explaining them to patients if necessary.
  • Proficient utilization and application of EHR software, hardware, and programs.
  • Scrutinize prescriptions and referrals for accuracy to ensure patients receive the appropriate and necessary exams.
  • Effectively coordinate with interdepartmental professionals to ensure patient satisfaction as it relates to appointment scheduling and admission/encounter.
  • Verify and dispense oral contrast and preparation instructions to patients scheduled for upcoming appointments.
  • Participate in medical office emergency routines when required. Summon ambulance or EMS and/or assist other staff members as needed.
  • Manage outgoing and incoming faxes through both electronic and manual fax machines.
  • Maintain appropriate levels of administrative office supplies (e.g., RAYUS brochures, cards, sign-in sheets).
  • Contact referring physician offices to verify or request information necessary for the patient's exam.
  • Organize and prioritize tasks to meet deadlines while ensuring efficient patient flow.
  • Use proper phone and written etiquette when handling correspondence.
  • Maintain reception and patient waiting areas, including cleanliness, sanitation, literature organization, and beverage supply.
  • Align with the company mission and embody the core values of RAYUS.
  • Adhere to company policies, procedures, operational objectives, and goals.
  • Maintain strict confidentiality of PHI in adherence to HIPAA regulations.
• Medical Records (20%)
  • Ensure quality assurance of health records by verifying their completeness, accuracy, and proper entry into computer systems.
  • Serve as point of contact for Medical Records for patients and visitors, creating and providing positive legendary Patient Service Experiences.
  • Retrieve and release health information data/medical records in adherence to HIPAA and company policies and procedures.
  • Interact and work cooperatively with patients and team members of diverse backgrounds, ensuring inclusion.
  • Work as a liaison between healthcare providers and offices in a timely manner.
  • Proficient utilization and application of EHR software, hardware, and programs.
  • Organize and prioritize tasks to meet deadlines while ensuring efficient patient flow.
  • Take appropriate action with sound judgment.
  • Provide clear and friendly patient education on diagnostic examinations and deliver instructions in adherence to company policy and procedures.
  • Professionally handle Stat/Urgent cases pending communication from referring healthcare provider instructions after services have been rendered.
  • Use proper phone and written etiquette when handling correspondence.
  • Maintain reception and patient waiting areas, including cleanliness, sanitation, literature organization, and refreshment supply.
  • Align with the company mission and embody the core values of RAYUS.
  • Adhere to company policies, procedures, operational objectives, and goals.
  • Maintain strict confidentiality of PHI in adherence to HIPAA regulations.
• Technologist Support (15%)
  • Monitor all modality schedules.
  • Greet and escort patients to the changing room; briefly explain procedures.
  • Perform prep/changing room turnaround with proper sanitizing techniques.
  • Help the technologist stay on time by having the next patient ready before the current patient is finished.
  • Ensure all patient areas are stocked and organized neatly and tidily.
  • Clean and stock patient prep room and patient restroom.
  • Stock linen and empty laundry at the end of the shift.
  • Check with technologists, center supervisor, or center manager for additional duties as needed.
• Other Duties as Assigned (5%)

Requirements

• Required:
  • High School diploma or equivalent.
  • One (1) year of applicable customer service experience.
  • Proficient with using computer systems and typing.
• Preferred:
  • Two (2) years of customer service experience.
  • Experience using electronic medical record/health record (EMR/EHR) computer systems.
  • Experience working in a Radiology/Diagnostic Imaging healthcare setting.
  • Knowledge of basic medical terminology.
  • Insurance knowledge.
  • Bilingual.

Schedule

This is a full-time position working Monday to Friday, 8:00 AM - 4:30 PM.

Benefits

• Medical, dental, and vision insurance.
• 401k with company match.
• Life and disability insurance.
• Tuition reimbursement.
• Adoption assistance.
• Pet insurance.
• Paid time off (PTO) and holiday pay.
• DailyPay (contingent upon initial set-up period).