PSO Field Service Engineer, Amazon Prime Air
About the Role
Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Field Service Engineer to deep-dive daily system-level investigations for the Prime Air Drone system at our commercial operations sites, driving improved reliability within our ultra-fast drone delivery operations. This role will be responsible for ensuring a high degree of technical reliability within drone operations, working closely with design engineering/service engineering staff and powering a flywheel of continuous improvement in the drone system design. Partnering with the drone system operations and various engineering disciplines, you will provide engineering analyses and solutions to improve the system reliability and performance. The successful candidate will leverage data-driven insights to identify opportunities and lead implementation of system improvements. This role is a core member of the PA Product Support Organization (PSO) Engineering team, serving as a the first line between operator/maintainer experiences and design engineering improvements or mitigations. In this position, you will bring a unique perspective informed by direct operational data and customer feedback to spearhead system improvements, and address engineering problems discovered in the field. Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics) skills are essential, as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role. This position may require a deemed export control for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.
Responsibilities
- Investigate drone system performance for anomalies, deliver solutions to operations and maintenance team escalations
- Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
- Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
- Develop and maintain documentation for technical procedures
- Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers
- Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
Preferred Qualifications
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
Pay
- USA, FL, Ruskin - 74,700.00 - 130,700.00 USD annually
- USA, MD, Sparrows Point - 74,700.00 - 130,700.00 USD annually
- USA, NC, Durham - 74,700.00 - 130,700.00 USD annually
- USA, OH, North Randall - 74,700.00 - 130,700.00 USD annually
Benefits
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
- Sign-on payments and restricted stock units (RSUs)