Field Service Engineer

Purpose Of This Position

Apply knowledge of mechanics, electronics, optics, computers, and products to the installation, preventive maintenance and repair of Digirad SPECT and SPECT/CT imaging equipment.

You will cultivate superior customer relations to ensure contract stability and continued success.

Primary Duties And Responsibilities

• Servicing Imaging Equipment in a field-based, customer-facing role that primarily installs, services, maintains and modifies our equipment at various customer sites.
• Routinely check on customer base for client satisfaction, unresolved issues, providing prompt and courteous service and support at all times.
• Effectively communicate with customers, team members and management regularly; provide customer, competitive and sales lead information to the appropriate account manager.
• Provide real-time and follow-up customer support, accurate resolutions; evaluate the customer issue, diagnose the problem, create a repair strategy then perform and verify the repair, include customer training, introducing the customer to basic features and functions of the instrument and software.
• Respond to service issues in a timely manner and provide on-site response that correlates with the customer contract terms and demands.
• Manage, prioritize and schedule all work to be performed to satisfy internal and external customer demands.
• Perform system installations using technical abilities and independent judgment during evaluations, troubleshooting, repairs, testing, refurbishing, routine maintenance and validation.
• Log and complete reports detailing service calls, indicating call types (down vs routine), and on-site visits including services completed, recommended parts for next service visit, and modifications to improve or update current design.
• Comply with all applicable regulatory guidelines in regards to ISO Certification and process and procedure protocols are followed according to company standards.
• Maintain performance standards by meeting Key Performance Indicators (KPIs) as indicated on your performance plan.
• Complete and maintain training and certification for serviced systems.
• Adhere to Quality Management Procedures (QMI) and Work Instructions (WI) as set by the Quality Management Systems (QMS).

Qualifications

• Associate Degree in electronics or engineering discipline, and/or military equivalent training (BMET)
• 2+ years experience with molecular imaging equipment: PET, PET/CT. CT, SPECT, and SPECT/CT required
• Valid Drivers license
• Strong customer service and communication skills
• Proficient with Cloud IOS, Microsoft Word, Excel and CRM
• Expert level experience with standard and metric tools