PSC Registration Manager

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

About the role

Responsible for supervising and managing the patient registration process, ensuring smooth operations, accuracy of information, and exceptional patient experience.

Responsibilities

• Lead and manage a team of registration staff, providing guidance, training, and supervision to ensure efficient and accurate patient registration.
• Oversee the patient registration process, ensuring compliance with hospital policies, procedures, and regulatory requirements.
• Implement quality control measures to maintain accuracy and completeness of patient information, verifying insurance coverage, and ensuring proper documentation.
• Utilize and manage registration systems and software, ensuring they are updated, efficient, and support accurate data entry and retrieval.
• Resolve patient inquiries, complaints, or issues related to registration processes, ensuring a positive patient experience.
• Provide ongoing training, coaching, and performance feedback to registration staff to enhance their skills and maintain high standards of service delivery.
• Coordinate with other departments such as billing, finance, and clinical areas to facilitate smooth patient flow and resolve registration-related issues.
• Generate reports related to registration metrics, patient volumes, and operational efficiency, providing insights and recommendations for improvement.

Requirements

• Associate's Degree in Healthcare Management or related field of study required
• 3+ years of hospital registration or admissions experience required
• 2+ years of management experience required

Skills

• Understanding of healthcare regulations, patient privacy laws (HIPAA), insurance verification processes, and electronic health records (EHR) systems.
• Strong leadership, organizational, and interpersonal skills to coordinate activities, manage staff, and collaborate effectively with various stakeholders.
• Exceptional customer service skills with a focus on patient satisfaction and problem-solving abilities in resolving service-related issues.
• Meticulous attention to detail in ensuring accurate and complete patient information and documentation.
• Excellent verbal and written communication skills to interact with patients, staff, and other healthcare professionals.

Additional Details

Work Location: 399 Revolution Drive
Remote Type: Remote
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)

Pay

$79,560.00 - $115,720.80/Annual

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth.