PSA Network Transmission

Roles & Responsibilities

• Responsible for advanced Power Systems Application software development and successful delivery of assigned functions to meet corporate project/product commitments.
• Working with Electric Utilities or ISOs (Independent System Operators) and Transmission System Operators (TSOs) on functional software specifications, designing, coding, testing, integration, application tuning and delivery.
• Taking a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
• Engaging with customers on day-to-day issues; organizing customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols.
• Ensuring solution solves the customer's issue.
• Mentoring staff in troubleshooting and analysis methods.
• Knowledge transfer - writing user/technical documentation and case notes.
• Acting as a technical resource for staff.
• Primary contributor to Knowledge Base system for customer-specific issues that benefit the greater customer and support team.
• Analyzing and troubleshooting issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems.
• Own and manage personal caseload and perform case follow-up.
• Troubleshooting and identifying product problems for presentation to engineering for resolution or disseminating appropriate information necessary to correct issues.
• Adhering to all Quality processes.
• Participating in an on-call rotation for after-business hour customer calls.
• Traveling to customer sites.

Qualifications

• Bachelor of Computer Science