Provider Success Manager - Tallahassee/Gainesville, Florida
About the role
We are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.
Responsibilities
Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA.
Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.
Requirements
You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow.
You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
You are willing to travel up to 75% of the time to foster relationships and support provider practices.
Qualifications
You have a Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or a related field.
You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow.
You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
You are willing to travel up to 75% of the time to foster relationships and support provider practices.
Skills
Strong project management skills
Knowledge of EHRs - ideally in a Primary Care setting
Knowledge of medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements
Ability to build collaborative relationships with clinicians and staff
Proven ability to drive provider adoption and retention
Experience in value-based care consulting or provider engagement
Benefits
Financial Well-Being: Competitive base salary and equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews.
Physical Well-Being: Comprehensive medical, dental, and vision coverage.
Mental Well-Being: Initiatives like No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy.
Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks: Employee Stock Purchase Plan (ESPP), reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture, paid parental leave for all new parents, and much more!
Pay
A reasonable estimate of the base salary range for this role is: $129,000 - $150,000 USD
Schedule
This is a full-time position with the possibility of some remote work.