Provider Success Associate (Remote)

About the role

As a Provider Success Associate, you’ll serve as a trusted partner to providers, building meaningful relationships and helping them get the most out of their partnership with Rula. You’ll manage your own portfolio, using consultative problem-solving, relationship management, and data to understand provider goals, remove barriers, and identify opportunities to grow their practice. You’ll combine relationship management, consultative problem-solving, and data to drive provider engagement, retention, and growth while collaborating across teams to continuously improve the provider experience. It’s a role where you can see the impact of your work firsthand - helping providers build thriving practices, delivering measurable outcomes, and advancing Rula’s mission to make mental healthcare work for everyone.

Required Qualifications

• Equivalent of 2+ years of experience in Customer Success, Account Management, Sales or similar fields.
• Experience working in an external customer facing role where effective and succinct communication (written and verbal) is crucial.
• Experience working in a cross-functional professional environment with both internal and external stakeholders.
• Experience maintaining an individual book of business independently, requiring strong organization skills for success.
• Experience understanding, interpreting, communicating, and impacting key metrics.

Preferred Qualifications

• CRM Experience (preferably Salesforce)
• Experience working in a high-growth start-up environment.
• Experience working in healthcare.

Benefits

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Supporting your mental and physical health
• Quarterly department stipend: Fun team-building activities or in-person gatherings
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend