Provider Solutions Specialist

To Qualify: You must live in the San Antonio, TX area today.

About the role

The Provider Solutions Specialist is an integral role for HCA IT&S. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for providers in the healthcare setting. The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others.

Responsibilities

• Affords assistance to providers throughout the healthcare continuum from the introduction to adoption and advancement of utilization of HCA technologies.
• Ensures providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies.
• Responds to, triages, and delivers seamless coordination for provider support needs.
• Maintains collaborative relationships and engages across business units to enhance the provider experience with technologies and communicates key provider technology enablers.
• Understands the dynamic landscape of Health IT, various digital access points, and common clinical workflows.

Support

• Implementation/Change Management: Assists in implementation and support of systems and technologies deployed to physicians and physician offices. Active participation in projects that affect physicians.
• Installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community.
• Recommends process changes that improve the implementation, maintenance, and support of provider facing equipment and technologies.
• Aids in testing physician-related systems for facility-specific requirements.
• Works to develop and deploy best practices for physician support.
• Serves as a subject-matter expert for provider support to the Service Desk Community.

Training

• Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows.
• Develops, maintains and customizes educational material for new HCA IT&S solutions and application enhancements to reflect facility or physician-specific needs.
• Prepares and delivers presentations, demonstrations, train-the-trainer, and special training courses as needed.

Knowledge, Skills, and Abilities

• Organizational: Organize/prioritize tasks and maintain attention to detail.
• Willingness to update job skills in a changing environment.
• Flexibility to manage unanticipated changes.
• Adaptability to changing environment of the healthcare industry to physician support.
• Leadership: Possess well-developed leadership skills.
• Professional attitude and appearance.
• Self-motivated and goal oriented.
• Communication: Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and writing.
• Proven customer-facing teaching abilities.
• Relationship Building: Demonstrated ability to establish and build strong relationships among facility leadership, physicians, and end-users.
• HCA-IT&S, Inc. Ability to work well with other employees.
• Problem Solving: Handle multiple duties simultaneously and exhibit initiative.
• Broad understanding of workflow and how systems are used in physician practices.
• Clinical/Technical: Expertise in using clinical information systems.
• Demonstrated advanced computer skills.

Qualifications

• College graduate or advanced course studies or related experience.
• Three years previous experience in healthcare related field preferred.

Benefits

IT&S - San Antonio Division, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.

Note: Eligibility for benefits may vary by location.