Provider Solutions Specialist
About the role
The Provider Solutions Specialist plays a crucial role within HCA IT&S, serving as the primary training and support resource for providers in the healthcare setting. This role involves close collaboration with providers, provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, and facility leaders.
Responsibilities
SUPPORT: Implementation/Change Management - Assists in implementation and support of systems and technologies deployed to physicians and physician offices. Installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community.
Support Requests - Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed. Provides physician technology support to facility-based and referring physicians. Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk.
Access - Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance. Assures providers and staff have access to appropriate patient data. Promotes system security and patient confidentiality and helps ensure compliance.
Partnerships - Contributes to division and facility strategic planning with regard to physician product lines. Acts as an advocate for physicians and physician office staff needs. Provides an overview of provider-facing technology solutions to Provider Relations team. Serves in liaison role for all new provider-related applications.
Training - Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows. Develops, maintains and customizes educational material for new HCA IT&S solutions and application enhancements to reflect facility or physician-specific needs.
CUSTOMER SERVICE - Partners with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions. Effectively communicates with customers, maintaining positive body language with confidence and patience. Follows up, post issue resolution, to complete customer service cycle. Seeks feedback through customer interaction to identify areas of improvement.
Qualifications
College graduate or advanced course studies or related experience with three years previous experience in healthcare related field preferred.
Benefits
Medical City Las Colinas offers a comprehensive benefits package including medical, prescription drug, dental, vision, behavioral health and telemedicine services, wellbeing support, time away from work programs, savings and retirement resources, and additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.