Provider Solutions Specialist
Job Summary
The Provider Solutions Specialist is an integral role for HCA IT&S. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for providers in the healthcare setting.
Qualifications
- Education: College graduate or advanced course studies or related experience with three years previous experience in healthcare related field preferred.
- Certification/Licensure: N/A
- No Travel Required
Benefits
3 years experience Required
GrowthLink Support
Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.
On-Call Support
As needed.
Subject-Matter Expertise
Serves as a subject-matter expert for provider support to the Service Desk Community.
Provider Support
- Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed
- Provides physician technology support to facility-based and referring physicians
- Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk
- Reviews problem tracking databases
- Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams
- Analyzes and provides hands-on support for moderate to complex inquiries
- Determines appropriate technical group or vendor to resolve the problem and coordinates as needed
- Maintains collaborative relationships and engages across business units to enhance the provider experience with technologies and communicates key provider technology enablers
System Security and Confidentiality
- Promotes system security and patient confidentiality and helps ensure compliance
- Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance
- Affirms providers and staff have access to appropriate patient data
Provider Utilization
- Tracks, monitors, and enhances provider utilization of HCA technologies, by offering at the elbow support and one-on-one training
- Contributes to division and facility strategic planning with regard physician product lines
Advocacy
- Acts as an advocate for physicians and physician office staff needs
Technology Solutions Overview
Provides an overview of provider-facing technology solutions to Provider Relations team.
New Provider Applications Liaison
Works with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA systems