Provider Solutions Specialist

We need to produce HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: Job Summary And Qualifications (which is about role). Responsibilities (list of duties). Knowledge, Skills, and Abilities (skills). Education & Experience (qualifications). Benefits (list). No Pay or Schedule mentioned. So we should include sections: About the role (maybe from Job Summary), Responsibilities, Qualifications (Education & Experience), Skills (Knowledge, Skills, and Abilities), Benefits. Possibly also "About the role" heading. Use

for each. Use

for prose,

• for lists. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, equal opportunity, application instructions, etc. Also remove navigation/cookie etc. The posting includes some quotes and note about benefits eligibility varying; we can keep that as part of Benefits prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them. We need to be careful not to omit any substantive content. Let's extract sections. Original text: "To Qualify: You must live in the Corpus Christi, Texas area today. Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Provider Solutions Specialist today with Corpus Christi Medical Center. Job Summary And Qualifications The Provider Solutions Specialist is an integral role for HCA IT&S. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for providers in the healthcare setting. The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA technologies. Duties also include ensuring providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows. SUPPORT: Implementation/Change Management: Assists in implementation and support of systems and technologies deployed to physicians and physician offices. Active participation in projects that affect physicians Installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community. Recommends process changes that improve the implementation, maintenance, and support of provider facing equipment and technologies. Assists in testing physician-related systems for facility-specific requirements. Works to develop and deploy best practices for physician support. Support Requests: Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed Provides physician technology support to facility-based and referring physicians. Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases. Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical group or vendor to resolve the problem and coordinates as needed. Monitors and communicates trends and issues that may affect administration/physician relationships. g) Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable. Provides on-call support as needed. Serves as a subject-matter expert for provider support to the Service Desk Community. Access: HCA-IT&S, Inc. Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance. Assures providers and staff have access to appropriate patient data. Promotes system security and patient confidentiality and helps ensure compliance. As directed, conducts or assists with access reviews and audits. Tracks, monitors, and enhances provider utilization of HCA technologies, by offering at the elbow support and one-on-one training. Partnerships: Contributes to division and facility strategic planning with regard physician product lines. Acts as an advocate for physicians and physician office staff needs. Provides an overview of provider-facing technology solutions to Provider Relations team. Serves in liaison role for all new provider-related applications. Works with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA systems. TRAINING: Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows. Develop, maintain and customize educational material for new HCA IT&S solutions and application enhancements to reflect facility or physician-specific needs. Prepare and deliver presentations, demonstrations, train-the-trainer, and special training courses as needed. Ability to train in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base. Ability to execute testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA business partners. Ability to learn application functionality in order to effectively train others in how to install and manage the application on their own device. CUSTOMER SERVICE: Partners with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions Effectively communicates with customers, maintaining positive body language with confidence and patience. Follows up, post issue resolution, to complete customer service cycle Seeks feedback through customer interaction to identify areas of improvement Makes realistic commitments to customers and keeps promises KNOWLEDGE, SKILLS, AND ABILITIES: Organizational Organize/prioritize tasks and maintain attention to detail Willingness to update job skills in a changing environment Flexibility to manage unanticipated changes Adaptable to changing environment of the healthcare industry to physician support Leadership Possess well-developed leadership skills Professional attitude and appearance Self-motivated and goal oriented Communication Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and writing Proven customer-facing teaching abilities Customer Service Experience in providing high-level service Customer service orientation and/or training Relationship Building Demonstrated ability to establish and build strong relationships among facility leadership, physicians, and end-users HCA-IT&S, Inc. Ability to work well with other employees Problem Solving Handle multiple duties simultaneously and exhibit initiative Broad understanding of workflow and how systems are used in physician practices Clinical/Technical Prior experience supporting clinical applications with physicians Expertise in using clinical information systems Demonstrated advanced computer skills Healthcare Inspiration Knows technology improves the patient experience Believes clinicians care for people better when armed with the right technology Provides tools caregivers need to do their best work Sees that technology applied to healthcare is meaningful... it matters Education & Experience: College graduate or advanced course studies or related experience 3 years previous experience in healthcare related field preferred. No Travel Required Benefits Corpus Christi Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine servicesWellbeing support, including free counseling and referral servicesTime away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absenceSavings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counselingEducation support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of NursingAdditional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn More About Employee Benefits Note: Eligibility for benefits may vary by location. "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Provider Solutions Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status." We need to remove boilerplate: EEO statement at end, application encouragement, quotes maybe? The quote is not boilerplate? It's a quote from Dr. Thomas Frist; could be considered motivational but not essential job info. Might be considered filler? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The quote is not EEO or legal; it's a motivational quote. Might be okay to keep? It's not directly about job. Could be considered filler but not prohibited. Safer to keep? The instruction says remove boilerplate, legal, EEO, scam-warning, duplicated lines, application instructions. The quote is not those. I'd keep it as part of About the role maybe. Also need to remove "Learn More About Employee Benefits" maybe that's a link; could be considered application instruction? It's a call to action for benefits; maybe keep as part of Benefits? It's not essential but could be considered filler. I'd keep it as part of Benefits prose. We need to include all substantive information: location requirement (must live in Corpus Christi, Texas area today). That's a qualification. Should be included maybe in Qualifications section. We need to preserve all details: responsibilities broken into SUPPORT, Support Requests, Access, Partnerships, TRAINING, CUSTOMER SERVICE. Also the earlier paragraphs about role description. We need to format as HTML. Let's craft sections:

  About the role

  ... (job summary and qualifications paragraph plus location requirement and motivational quote?)

  Responsibilities

  • ... each duty as separate li? Could group but better to list each bullet. The responsibilities are long; we can break into logical groups: Implementation/Change Management, Support Requests, Access, Partnerships, Training, Customer Service. Each as
  • with sub-bullets? But we only allowed
    • for any list; we can nest? Not specified but we can keep simple: each major duty as
    • with semicolons inside. Might be okay. We need to preserve all details; we can include the detailed sentences inside each
    • .

      Qualifications

      College graduate or advanced course studies or related experience. 3 years previous experience in healthcare related field preferred. Must live in the Corpus Christi, Texas area today. No travel required.

      Skills

      • Organizational: Organize/prioritize tasks and maintain attention to detail; willingness to update job skills in a changing environment; flexibility to manage unanticipated changes; adaptable to changing environment of the healthcare industry to physician support.
      • Leadership: Possess well-developed leadership skills; professional attitude and appearance; self-motivated and goal oriented.
      • Communication: Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing; proven customer-facing teaching abilities; customer service experience in providing high-level service; customer service orientation and/or training.
      • Relationship Building: Demonstrated ability to establish and build strong relationships among facility leadership, physicians, and end-users; ability to work well with other employees (HCA‑IT&S, Inc.).
      • Problem Solving: Handle multiple duties simultaneously and exhibit initiative; broad understanding of workflow and how systems are used in physician practices.
      • Clinical