Provider Services Support Specialist

Role and Responsibilities

• Managing full cycle USPS Mail: preparing, processing, sending, and receiving (in office only) appeals prepared in internal system.
• Managing Incoming Mail (in office only): Opening, Scanning, uploading, and updating internal systems.
• Operation and maintenance of fax queue.
• Retrieving clinical documents from client system and placing them in internal system.
• Retrieving additional documents requested by the Nursing Staff from either the EMR or contacting the physician office via phone/fax.
• Reviewing EMRs for payer correspondence related to TREND appeal.

Qualifications

• A High School Diploma or equivalent.
• Knowledge of administrative and office procedures, systems such as Microsoft 365, printing, scanning and faxing hardware, managing files and records, and workplace terminology.
• Prior experience using Epic, Cerner, and/or Meditech is preferred.

Mental and Physical Demands

• Mainly exposed to an indoor/office environment.
• Expected to work in or around computers and printers.
• The position is sedentary, with the employee sitting most of the time.
• Requires concentration on analytical tasks, reading information, and verbal/written communication to others.

Essential Duties and Related Duties As Assigned

• This job description documents the general nature and level of work but is not intended to be a comprehensive list of activities, duties, or responsibilities required for this position.
• Employees may be asked to perform other duties as required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above.

Compensation

$16.75 - $21.50 an hour