Provider Support Specialist

Position: Provider Support Specialist Company: Chrysalis Psychiatry Location: Albuquerque, NM | On Site Job Type: Full-time Chrysalis Psychiatry is a growing outpatient mental health practice in Albuquerque, New Mexico. We believe very strongly in the importance of having a safe place to heal from emotional trauma, and in providing high quality, evidence-based treatment. We offer a variety of mental health services including medication management and interventional treatments for PTSD, depression, and other mental illnesses. We are seeking a dedicated and compassionate Provider Support Specialist to join our team in New Mexico. This is an in-office position, offering the opportunity to work in a collaborative and supportive environment. The Provider Support Specialist supports both clinical and front office operations to ensure efficient patient flow, accurate documentation, and high-quality patient care. This role is responsible for coordinating patient services, supporting providers with clinical tasks, and maintaining compliance with healthcare standards. Job Duties Performed Patient Care & Clinical Support Perform patient intake, including vital signs and documentation in EMR Conduct UA drug screens and other assigned patient tests Assist providers with clinical procedures, including TMS treatments Ensure accurate and timely completion of patient diagnostic documentation Medication & Authorization Coordination Submit prior authorizations for medications and TMS in a timely manner Process prescription refill requests accurately and efficiently Communicate with providers, pharmacies, and patients regarding medication needs Front Office & Patient Experience Check patients in and out, ensuring a smooth and welcoming experience Answer phones and manage scheduling for new and existing patients Maintain professionalism and high-quality customer service in all interactions Documentation & Administrative Accuracy Maintain accurate and complete patient records in EMR Manage patient forms and ensure proper documentation workflows Support overall clinic organization and operational efficiency Process all medical record transfers. Compliance & Team Collaboration Follow all company policies, procedures, and healthcare regulations Collaborate with clinical and administrative team members to support clinic operations Maintain reliability, professionalism, and accountability in all dutiesMaintain compliance with all company policies and proceduresPerform related duties as assigned by supervisor Education And/or Work Experience Requirements Excellent verbal and written communication skills, including ability to effectively communicate with internally and with patients. Excellent computer proficiency (MS Office – Word, Excel and Outlook), experience with electronic medical records strongly preferred Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices High school diploma or GED required Training/certification as a medical assistant preferred Physical Requirements Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Must be able to talk, listen and speak clearly on telephone Compensation & Benefits $20.00 per hour Medical, dental, vision insurance401K matching retirement planSupportive and collaborative work environment. #hc267091