Provider Relations Team Lead - Hybrid Indianapolis, IN

About the role

Gainwell Technologies is seeking an experienced Provider Relations Team Lead to support our healthcare operations in Indianapolis, Indiana. In this role, you’ll help lead a team of Provider Relations Representatives and Field Consultants while building strong relationships with healthcare providers, state stakeholders, and internal business partners. You’ll help monitor team performance, resolve escalated provider concerns, support provider outreach and education, and ensure services meet contractual and regulatory requirements.

Your role in our mission

• Lead, coach, and develop Provider Relations Representatives and Field Consultants while promoting accountability, teamwork, and continuous improvement.
• Monitor productivity, quality, service levels, and other performance metrics while identifying training needs and opportunities for improvement.
• Build and maintain strong provider relationships, resolving escalated inquiries, complaints, and service issues with timely follow-up.
• Coordinate provider outreach, education, and communication initiatives while supporting a positive overall provider experience.
• Collaborate with Provider Enrollment, Claims, Training, Quality Assurance, Project Management, and other stakeholders to improve processes and service delivery.

What We're Looking For

• Three (3) or more years of experience in healthcare, provider relations, provider enrollment, customer service, managed care, or a related healthcare environment.
• Experience leading, coaching, mentoring, or providing day-to-day guidance to employees; previous team lead experience is preferred.
• Experience with Medicaid, Medicare, managed care organizations, or government healthcare programs preferred.
• Knowledge of provider operations, customer service, quality assurance, performance management, and regulatory or contractual requirements.
• Strong communication, relationship-building, conflict-resolution, problem-solving, and organizational skills with the ability to manage multiple priorities.

What You Should Expect In This Role

• Hybrid work environment based in Indianapolis, Indiana, with onsite attendance for client meetings and other business needs.
• Periodic travel for provider visits, conferences, training, and stakeholder meetings.
• Comprehensive benefits for eligible employees, including medical, dental, and vision coverage.
• Access to a 401(k) retirement savings plan with company matching contributions beginning after 90 days of employment.
• Paid time off, paid holidays, and opportunities for professional development and career growth within Gainwell Technologies.

Pay

The pay range for this position is [[salaryMin]] - [[salaryMid]] per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.