Provider Relations Supervisor - Hybrid (Indianapolis, IN)

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

About the role

Gainwell Technologies is seeking an experienced Provider Relations Supervisor to oversee the day-to-day operations of our Provider Relations team. In this role, you will lead and develop staff, strengthen provider partnerships, oversee operational performance, and ensure exceptional customer service while supporting compliance with contractual, regulatory, and organizational requirements. The ideal candidate is an experienced leader with a strong background in provider relations, healthcare operations, customer service, and team development who thrives in a collaborative, fast-paced environment.

Responsibilities

• Lead, coach, and develop Provider Relations Representatives and Field Consultants while fostering a culture of accountability, collaboration, and continuous improvement.
• Build and maintain strong relationships with healthcare providers, stakeholders, and internal business partners while serving as the primary point of escalation for complex provider concerns.
• Monitor operational performance, productivity, quality metrics, and service levels to ensure departmental goals and client expectations are achieved.
• Analyze performance trends, identify opportunities for process improvement, and implement solutions that enhance provider satisfaction and operational efficiency.
• Partner with cross-functional teams including Provider Enrollment, Claims, Training, Quality Assurance, and Project Management to support organizational initiatives and strategic objectives.

Requirements

• Three or more years of experience in healthcare, provider relations, provider enrollment, managed care, customer service, or a related healthcare environment.
• Demonstrated leadership experience with the ability to coach, mentor, and develop high-performing teams.
• Strong knowledge of provider relations, customer service principles, healthcare operations, and regulatory compliance.
• Excellent analytical, communication, conflict resolution, and relationship management skills with the ability to work across multiple stakeholders.
• Experience with Medicaid, Medicare, managed care organizations, or government healthcare programs is strongly preferred.

Schedule

Hybrid work arrangement with remote flexibility and required onsite presence at 6612 E. 75th Street, Indianapolis, IN 46250, while collaborating closely with operations, compliance, and client teams.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and company-observed holidays.
• Educational assistance.
• Leadership and technical development academies.
• Flexible vacation policy for salaried, full-time employees.

Pay

The pay range for this position is $60,600 - $86,500 per year. The base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.