Provider Relations Manager

About the role

The Provider Relationship Manager will own the provider-facing relationship for Cadence's clinical programs. They will serve as the primary point of contact for physician practices and clinic staff, ensuring Cadence integrates seamlessly into provider workflows and delivers measurable impact for patients and health systems.

Responsibilities

• Own end-to-end deployment of the Cadence solution at the practice level, aligning platform capabilities to existing provider workflows and driving clinician and patient adoption from launch through steady-state.
• Build and maintain trusted relationships with physicians, care teams, and clinic administrators across assigned health system partners, serving as the primary escalation path and ongoing point of contact.
• Maintain provider engagement metrics and adoption data, present performance reports at regularly scheduled touchpoints, and use those insights to drive behavior change and improve outcomes at the practice level.
• Identify and develop expansion opportunities within existing partner organizations, surfacing new patient populations and conditions where Cadence can extend care delivery.
• Partner with the Partnerships team to develop repeatable processes that enable Cadence to scale efficiently across existing and new health system relationships.
• Collaborate with internal Product and Care Delivery teams to channel provider feedback into platform improvements, ensuring Cadence continuously improves its technology and services in response to real clinical need.
• Navigate complex clinical environments with autonomy, diagnosing workflow gaps, escalating where appropriate, and driving resolutions that hold across the partnership.

Requirements

• 3+ years of experience in account management, project leadership, or healthcare customer service in pharmacy, provider-facing, or clinical support environments.
• Bachelor's degree in healthcare, business, communications, or a related field.
• Demonstrated ability to build credible relationships with both clinical and administrative audiences and manage multiple stakeholder relationships simultaneously.
• Track record of exceeding performance targets in field-based, goal-driven environments where outcomes are measured and results are owned end-to-end.
• Comfort operating independently in a high-travel role - national weekly travel to provider sites two to three nights per week is a non-negotiable requirement; candidates must reside within commutable range of a major airport.
• Proficiency with Google Workspace and web-based collaboration tools, with strong analytical skills and a data-driven approach to influencing provider engagement and outcomes.
• Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

Qualifications

• Experience in healthcare or related fields.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Knowledge of healthcare regulations and compliance.

Skills

• Excellent communication and interpersonal skills.
• Ability to build and maintain relationships with healthcare providers and administrators.
• Proficiency with Google Workspace and web-based collaboration tools.
• Experience with AI productivity tools.

Benefits

• Competitive pay & equity
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Home office stipend