Provider Relations Manager

About the role

The Provider Relationship Manager will own the provider-facing relationship for Cadence's clinical programs. They will ensure Cadence integrates seamlessly into provider workflows and delivers measurable impact for patients and health systems.

Responsibilities

• Own end-to-end deployment of the Cadence solution at the practice level, aligning platform capabilities to existing provider workflows and driving clinician and patient adoption from launch through steady-state.
• Build and maintain trusted relationships with physicians, care teams, and clinic administrators across assigned health system partners, serving as the primary escalation path and ongoing point of contact.
• Maintain provider engagement metrics and adoption data, present performance reports at regularly scheduled touchpoints, and use those insights to drive behavior change and improve outcomes at the practice level.
• Identify and develop expansion opportunities within existing partner organizations, surfacing new patient populations and conditions where Cadence can extend care delivery.
• Partner with the Partnerships team to develop repeatable processes that enable Cadence to scale efficiently across existing and new health system relationships.
• Collaborate with internal Product and Care Delivery teams to channel provider feedback into platform improvements, ensuring Cadence continuously improves its technology and services in response to real clinical need.
• Navigate complex clinical environments with autonomy, diagnosing workflow gaps, escalating where appropriate, and driving resolutions that hold across the partnership.

Requirements

• 3+ years of experience in account management, project leadership, or healthcare customer service in pharmacy, provider-facing, or clinical support environments.
• Bachelor's degree in healthcare, business, communications, or a related field.
• Demonstrated ability to build credible relationships with both clinical and administrative audiences and manage multiple stakeholder relationships simultaneously.
• Track record of exceeding performance targets in field-based, goal-driven environments where outcomes are measured and results are owned end-to-end.
• Comfort operating independently in a high-travel role - national weekly travel to provider sites two to three nights per week is a non-negotiable requirement; candidates must reside within commutable range of a major airport.
• Proficiency with Google Workspace and web-based collaboration tools, with strong analytical skills and a data-driven approach to influencing provider engagement and outcomes.
• Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

Qualifications

• Experience with healthcare systems and workflows.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• Knowledge of healthcare regulations and compliance requirements.

Skills

• Excellent communication and interpersonal skills.
• Ability to build and maintain relationships with clinical and administrative stakeholders.
• Proficiency with Google Workspace and web-based collaboration tools.
• Experience with AI productivity tools and structured workflows.

Benefits

• Competitive pay & equity
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Home office stipend