Provider Optimization Specialist, Same Day Services - Optum MA

About the role

The Provider Optimization Specialist for Optum Massachusetts supports the Same Day Services division within Atrius Health and Reliant Medical Group, part of Optum Massachusetts. This role provides 1:1 support to providers, leads training sessions, and collaborates with IT teams to improve Epic EHR system proficiency and efficiency.

Responsibilities

• Provides 1:1 support to practicing physicians, advanced practitioners, and other providers.
• Co-leads a monthly in-person EPIC troubleshooting course for providers.
• Updates and documents progress with individual providers.
• Supervises, teaches, and guides Provider Superusers.
• Collaborates with the Epic Optimization Team.
• Identifies and resolves system and workflow issues.
• Travels to various clinical sites for in-person optimization.
• Reviews Epic help desk queue support logs and provides guidance.
• Redirects questions and enhancement requests to appropriate team members.
• Supports the clinical aspects of Epic for users.
• Enhances professional growth through educational programs and seminars.
• Attends and presents at meetings as required.
• Supervises a group of exempt staff and oversees their development.
• Performs other duties as assigned.

Qualifications

• Doctor of Medicine (MD), Doctor of Osteopathic Medicine (DO), or Advanced Practice Clinician (Nurse Practitioner or Physician Assistant).
• Able to obtain Unlimited Licensure in the state of Massachusetts.
• Minimum of 2 years of clinical experience.
• Strong familiarity and comfort using Epic.
• Knowledge of value-based healthcare and ability to develop system solutions.
• Active DEA License.
• BLS & ACLS certifications.

Preferred Qualifications

• Board Certification in Clinical Informatics.

Pay

Compensation based on quality of care, not just the number of patients seen.

Schedule

(8 hours/week)

Benefits

• Dedicated CME Time & Allowance
• Excellent PTO package
• Robust retirement package including employer funded contributions
• Company paid malpractice insurance and tail coverage