Provider Network Manager

At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. We believe the best care happens when providers and care teams have the support, technology, and resources they need to focus on what matters most—patients. Our mission is simple: improve lives through high-quality continuous care. Through connected care teams, innovative tools, and a collaborative culture, we are creating a healthcare experience where patients are known, supported, and never have to start over.

Whether you are caring directly for patients, supporting operations, or helping grow our organization, you will join a team that values your expertise, encourages your growth, and empowers you to make a meaningful impact every day. If you are looking for more than just a job—if you are looking for a purpose-driven career where your work truly matters—we would love to meet you.

About the role

The Provider Network Manager, MA (‘PNM’) will primarily be responsible for affiliate primary care provider/practice performance in our Massachusetts affiliate network’s VBC contracts. Additionally, the PNM will oversee affiliate provider relations, including developing and maintaining retention strategies for Bookmark Medical in our Massachusetts market. This position will provide the leadership and expertise needed to develop and implement a tactical plan to support the strategic, operational, financial, and clinical objectives of Bookmark Medical in Massachusetts. This responsibility will be accomplished in partnership with the VP of Network Development and Strategy, Bookmark Medical Network Leadership, and other key internal stakeholders. This is a senior role with a meaningful opportunity to impact a successful, fast-growing primary care affiliate network that values innovation, creativity, and results.

Responsibilities

• Regularly engage primary care providers/practices, share specific performance data points, and document obstacles/needs within our affiliate provider network
• Review and report out trended performance, ensuring improvement is being made against KPI targets in Bookmark’s VBC contracts
• Collaborate with clinical, quality, and risk adjustment leaders to develop strategies and actions to improve provider group/network performance, as needed
• Advise market leadership and VP of Network Development and Strategy of providers who are at risk of leaving the network and develop plans to retain high-performing provider groups
• Continually assess the viability and strengths of the physician network, and identify areas of opportunity or risk
• Build a culture of accountability and clinical excellence with affiliate providers through strategic coordination and retention of the necessary administrative team, provider team, and staff to achieve Bookmark’s affiliate network goals and objectives
• Maintain comprehensive knowledge of all affiliate providers within the assigned region, including key information such as group membership, recent performance trends, and historical contextual elements

Qualifications

• Understanding of the outpatient healthcare delivery setting; primary care-specific knowledge is a plus
• Understanding of value-based care payment/reimbursement models is preferred
• Experience working with physician practices and a demonstrated understanding of practice operations
• Strong communication skills; ability to interact with clinical care teams and physicians/providers in an appropriate manner
• Excellent organizational capabilities and strong attention to detail
• Leadership skills, ability to influence, form consensus, and drive an agenda
• Ability to present information to small and, at times, large audiences
• Knowledge of fraud and abuse regulations, healthcare reimbursement systems, third-party payer guidelines, and general coding practices

Education

Bachelor’s degree in a relevant field preferred. In lieu of a Bachelor’s degree, 5+ years of relevant experience will be considered.

Benefits

• Medical, dental, and vision coverage
• Company-funded HSA + exclusive healthcare discounts
• 401(k) with company match
• Company-paid life insurance
• Flexible time off + Vacation Exchange Program

What We Value

Trust. Ownership (Together). Compassion. Relentless Progress. These values shape how we show up for patients—and for each other. Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging.