Provider Navigator

Work where your work matters. CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

About the role

Within a team environment, the Provider Navigator will perform the following responsibilities:

• Provider Assessments: 30%
• Documentation & Data Collection: 30%
• Provider Support & Service Referral: 30%
• Reporting & Integrity: 10%

Responsibilities

• Attend and participate in various designated meetings and events.
• Support other projects, initiatives, and agency efforts as requested.
• Perform other duties as assigned.

Requirements

• Education: Associate’s Degree in Early Childhood Education, Human Services, Social Work, Psychology or a related field; or any combination of education and experience which would enable the candidate to successfully perform the functions of the position.
• Experience: Minimum of 3 years of relevant work experience working with children and families, including direct experience supporting children ages birth to five.
• Technical Requirements: Strong knowledge of general office procedures and excellent organizational and computer skills specifically in Microsoft Word, Excel, PowerPoint, and Outlook. Highly skilled at data entry with accuracy and efficiency.
• Behavioral:
  • Demonstrated effective customer service to quickly establish and maintain cooperative and effective professional relationships, build trust and rapport in a limited time.
  • Effective skills in group facilitation, managing teams/groups, organizational dynamics, and consensus building.
  • Excellent project management skills to balance multiple priorities with proven ability to anticipate challenges, solve problems, and maintain a calm demeanor in high-pressure situations.
  • Excellent collaboration skills to honor social, cultural, and ethnic diversity of clients in order to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the community.
  • Work collaboratively and cooperatively as part of a team with colleagues and staff within the Agency as well as other agencies as required for effective program implementation.
  • Strong interpersonal skills; the ability to honor confidentiality, and work sensitively and supportively with clients.
  • Excellent adaptability skills to be flexible, innovative, and adapt to the changing needs of the department/agency.
  • Excellent organizational and communication skills; ability to successfully engage with others one-on-one and in group settings.
  • Strong work ethic and problem-solving skills with the ability to work independently and as part of a team.
  • Adherence to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements.
  • Adherence to technological security in accordance with Agency policy and legal requirements.

Preferred Qualifications

• Bachelor’s Degree.
• Bilingual (ability to converse, write, and/or translate in English and Spanish to convey program information in the native language of the family).
• Travel: This position requires approximately 10% travel, which will consist of travel to community events, trainings, conferences, and various agency locations as needed. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.). If driving, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC.

Schedule

• Ability to work a regular, full-time schedule. Overtime may be required as needed.
• This full-time position offers a hybrid work environment that includes in-office, remote, and community-based responsibilities.

Work Environment

• Team-oriented, general office environment.

Background & Health Clearance Requirements

• Background check required, including criminal history, employment history/experience, education, and reference checks.
• Additional clearances may include:
  • Live Scan Clearance / DOJ Fingerprinting for positions working directly with the public in a child/community care or adjacent setting.
  • Health Clearance for positions working directly with the public in a child/community care or adjacent setting or working with “at risk” populations.
  • MVR / DMV clearance for positions where driving is required.
  • Child Development Permit for positions working in an educational capacity.
  • CPR / Pediatric CPR certification for certain identified positions working directly with the public in a child/community care or adjacent setting.
  • Federal Debarment Checks for positions acting in a principal capacity to federal funds.

Benefits

• Competitive compensation package with an expected hourly pay rate of $25.00.
• Robust benefit offerings:
  • Medical, Dental, Vision, and Voluntary Life Insurance.
  • Basic Life Insurance and Long Term Disability paid for by CCRC.
  • Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting.
  • Generous Time Off Policy: Vacation and Sick Time, Holidays, and Paid Winter Break.
  • Opportunities for learning and professional development, including education reimbursement.
  • Employee Assistance and Wellness Programs.
  • 501(c)(3) designation: Eligibility to apply for Public Service Loan Forgiveness.

CCRC provides child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool, and Early Head Start services for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, covering a total geographic area of 22,500 square miles.