Provider/Member Call Center Agent - Greater Sacramento - Remote

Summary

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Responsibilities

• Responds to basic to moderately complex provider and member telephone calls involving eligibility and benefit information.
• Researches provider and member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
• Records calls in a customer relationship management (CRM) ticketing solution, resolves written member requests/inquiries, and updates member history with results of inquiry to include proper documentation.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Conducts outbound calls to members in response to voicemail inquiries, customer direction, or other business needs.

Requirements

• High school diploma or G.E.D.
• Two to three years of customer service or other telephone experience.
• Experience working with organizational functions and personnel.
• Experience working with fax machines, computer software, and telephone technology.
• Experience working with and skilled in the use of help desk software.

Qualifications

• Bilingual: $23/hour
• Non-Bilingual: $24/hour

Pay

The pay range for this position is $35,900.00 - $51,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Schedule

Hourly rate that will be offered: $24/hour Bilingual & $23/hour Non-Bilingual

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance

Company Information

• Gainwell Technologies is an Equal Opportunity Employer.
• We define “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.”