Call Center Agent - Remote

About the role

This position is responsible for ensuring the consistent delivery of a great patient experience that exceeds the expectations of our callers and our clinic locations. This role will ensure company success by raising conversion rates from initial phone call to consultation as well as the handling of all other call types with empathy and a patient centric focus. This is a remote position; however you must be located in one of the states we operate in California, Arizona, Oregon, Nevada, Texas or Utah.

Responsibilities

• Answer telephone promptly in a polite and professional manner and exceed patient satisfaction
• Able to answer questions succinctly and professionally and evaluate when to escalate
• Ensure patients are booked for consultation during their first call to NVISION
• Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in
• Place outbound calls timely and with enthusiasm to assist
• Research and resolve issues to ensure patient retention and satisfaction
• Use sound judgment and empathy in handling calls, especially with upset patients
• Schedule appointments correctly - servicing multiple centers
• Maintains knowledge of company products and customer service processes
• Ability to handle a Call Center environment work quickly and multi-task

Qualifications

• 2+ years of experience in high volume call center preferred but willing to train the right person
• Ophthalmology experience would be helpful but not required
• Bilingual is a plus (English/Spanish)

Pay

USD $21.00/Hr. - USD $25.00/Hr.