Call Center Agent - Remote
Jerry.ai is a pioneering technology company dedicated to transforming the way consumers manage their most valuable assets, including cars and homes. Founded with the mission to simplify and streamline the fragmented and often complex processes associated with owning and maintaining physical assets, Jerry.ai leverages artificial intelligence and innovative solutions to provide personalized, efficient, and cost-effective services. Since launching in 2019, the company has rapidly grown to serve over 5 million customers, establishing itself as one of the top three insurance brokers in the United States. With a diverse portfolio of over 55 insurance carrier partners, Jerry.ai offers a comprehensive suite of services ranging from insurance shopping and refinancing to safety, repairs, and asset management. The company has successfully raised over $240 million in funding, achieved profitability since 2024, and continues to expand into new asset categories such as home, motorcycle, and RV management. Operating fully remotely with offices in Palo Alto, New York, Chicago, and Toronto, Jerry.ai is committed to innovation, customer-centricity, and creating a seamless experience for asset owners worldwide.
About the role
We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. In this role, you will serve as the primary point of contact for our existing customers, providing exceptional support and ensuring their insurance policies are accurately managed and updated. Your main responsibilities will include responding to inbound calls, processing service requests, and assisting customers with inquiries regarding their existing policies, coverage options, and benefits. A key aspect of this role is proactively working to retain policyholders who may be at risk of cancellation by offering tailored solutions and support. This is an excellent opportunity to be part of a forward-thinking company that values innovation, customer satisfaction, and professional growth.
Responsibilities
- Respond promptly and professionally to inbound customer calls regarding their insurance policies
- Process service requests such as adding or removing vehicles and drivers, updating lienholder information, and sending policy documents
- Assist customers with questions related to policy coverages, benefits, and modifications
- Identify opportunities to retain policyholders at risk of cancellation by offering solutions and support
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with team members and leadership to improve customer service processes
- Stay informed about product updates, policy changes, and company initiatives
- Adhere to company policies, procedures, and compliance standards at all times
Requirements
- Minimum of 2+ years of experience working in a call center environment
- Excellent communication and interpersonal skills
- Strong multitasking and organizational abilities
- Customer-centric mindset with a passion for helping others
- Ability to manage multiple priorities effectively
- Knowledge of insurance policies and terminology (preferred but not mandatory)
- High school diploma or equivalent; higher education or related certifications are a plus
- Proficiency with computer systems and CRM software
- Availability to work flexible hours, including evenings and weekends if required
Benefits
- Competitive hourly wage ranging from $19.00 to $21.00
- Paid training and ongoing mentorship from experienced leadership
- Company-sponsored P&C license (expected within 60 days of employment)
- Comprehensive health, dental, and vision insurance plans
- 401(k) retirement plan with employer matching
- Flexible work schedules with options for 5-day or 4-day workweeks
- Remote work opportunity with provided work equipment
- Paid time off and parental leave
- Access to a broad portfolio of insurance carriers and products
- Continuous professional development and growth opportunities