Provider Education Trainer

Position Overview

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

Duties & Responsibilities

• Provide provider onboarding along with any on-going trainings either at provider sites or remotely.
• Organize training schedules, tracking attendees, setting up classroom and practicum trainings, finalizing the training content and handouts, etc.
• Supports and maintains current provider network through customer service including training, credentialing assistance, claims resolution and advocacy.
• Develops and provides a standard orientation package for newly contracted providers.
• Promotes technology and skills development to improve provider business practices.
• Implement processes for documenting and monitoring training program for provider compliance and program effectiveness.
• Ensure contract compliance and identify areas for improvement.
• Participate in cross functional teams to solve system issues.

Minimum Qualifications

• Bachelors’ Degree required, preferably in health care administration, marketing, or a related area of study; and 3-5 years’ of experience in a managed care or provider organization; or
• A satisfactory equivalent combination of training, education, and experience performing provider training/education or work in a related field.
• Experience in behavioral health field, preferred.

Professional Competencies

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Ability to independently manage assigned workload, make decisions related to area of functional responsibility, and recognize issues requiring escalation
• Highly organized, detail oriented, dependable and professional individual
• Ability to exercise tact and diplomacy and demonstrate strong customer service skills
• Ability to prepare written and oral reports and make effective presentations