Protective Services Officer

Responsibilities

• Conducts patrols of City of Boston property or staff fixed security posts as necessary to ensure safety and compliance with applicable rules, ordinances, and laws.
• Uses X-ray and other screening and detection equipment to screen visitors to City Hall and other properties, ensuring that those with prohibited items have them confiscated or are refused entry.
• Provides a visible and public uniformed presence and acts as a deterrent to criminal activity, property damage, and/or rule violations.
• Responds to emergencies as necessary or as directed to deter, prevent, de-escalate, render aid, make reports, and provide assistance in accordance with training, policy, and procedure.
• Collaborates with law enforcement officials and first responders regarding theft, property damage, bodily harm, injuries, and disruptive conduct.
• Limits access to people and vehicles as necessary on the City of Boston Property, verifying their authorization to be on the premises, confirming with a supervisor that they are expected, and screening them for prohibited items.
• Scans incoming packages, deliveries, and vehicles for dangerous items, materials, and substances, and ensures the City Hall Loading Dock is appropriately secured.
• Conducts crowd control in areas where large groups of people have gathered in a manner consistent with training, policy, and procedure.
• Places barriers, fencing, ropes, signs, etc., to maintain public order at various City of Boston property events.
• Controls vehicular and pedestrian traffic to avoid congestion and promote public safety.
• Come to the aid of fellow Officers, first responders, city employees, and the public, offering assistance when necessary, including first aid and/or CPR.
• Detects and responds to suspicious or unusual activity that may threaten patrons using security surveillance technology and active patrolling; reports suspicious activity and potential threats to supervisors and law enforcement officials according to policy and procedure.
• Reports all incidents, accidents, and/or emergencies immediately to supervisors and proper authorities according to policy and procedure.
• Writes and submits clear and concise reports detailing incidents and completes other relevant paperwork.
• Issue non-criminal and parking citations on all roads and property within the appropriate jurisdiction.
• Interacts with the public, gives directions and information, and responds to inquiries politely and professionally.
• May appear in court concerning involvement in or witnessing of incidents.
• Secures and maintains all department-issued equipment and necessary supplies of report forms, log books, and access control sheets for their shift.
• Prepares incident reports, monitors security cameras, accesses controls, and requires visitors to register in or out in log books.
• Responds to alarms or other calls for assistance and reports all safety and security violations to their immediate supervisor.

Qualifications

• High School graduate or equivalent.
• Current Massachusetts driver’s license.
• Willingness to work outdoors in inclement weather typical to the region, including snow, rain, heat, cold, etc.
• Ability to stand and walk for extended periods as required.
• Availability to work any shift and tour as assigned.
• Able to perform under changing and stressful situations.
• Effective communication skills, both in writing and speech.
• The ability to communicate verbally in multiple languages is a plus.
• Able to exercise sound judgment and focus on detail as required by the job.
• Passes a background and CORI check.
• Boston residency required.