Protective Services - Officer

Job Opening ID: 2026-237429

About the Role

As a Protective Services Officer, you will:

• Respond to emergency calls for assistance and ensure rapid, professional incident resolution.
• Monitor behavioral health units and provide direct support to clinical staff in high-acuity environments.
• Participate in firearms training and other healthcare-specific security programs to maintain a safe, therapeutic setting.

Schedule

• 12-hour shifts
• On call as needed

Potential opportunities at locations across the Winston-Salem Region, including:

• Presbyterian Medical Center
• Huntersville Medical Center
• Matthews Medical Center
• Ballantyne Medical Center
• Mint Hill Medical Center

Qualifications

• Education: High School Diploma or GED (required).
• Experience: Healthcare Public Safety/Police (preferred).
• Licensure/Certification:
  • IAHSS Basic and/or Advanced Training Certifications within 6 months of hire (required).
  • NCPPSB Armed Security Officer Registration Permit within 12 months of hire (required).
  • NC state-approved curricula for restrictive interventions (facility-specific) within 3 months of hire (required).
  • BLS/CPR within 90 days of hire (required).
• Must qualify for and maintain a North Carolina Private Protective Services Board Armed Security Officer Registration Permit in accordance with annual training and qualification standards.
• Public contact experience.
• Satisfactorily completes all required organizational and departmental training courses, including those supporting Emergency Management (e.g., decontamination or hazardous materials awareness).
• Basic computer skills.
• Ability to complete generic and department-specific skills validation and competency testing.
• Ability to accurately receive and transmit information by radio and telephone.
• Ability to translate observations and information into legible, complete, and accurate reports.
• No criminal record.
• Maintains a valid driver’s license in the state of residence.
• Compliance with Novant Health Vehicle Use, Requirements & Guidelines Policy.
• Immediately notifies Director of Public Safety or Public Safety Manager of any charges relating to the operation of a motor vehicle and/or criminal complaint.

Preferred Skills: Security, law enforcement, or military experience.

Benefits

• Competitive benefits and total rewards package, including:
  • Medical, dental, and vision coverage
  • Retirement plans
  • Paid time off
• Strong reputation: Part of a team recognized by the North Carolina Private Protective Services Board.
• Paid, comprehensive training:
  • Armed/Unarmed Certifications
  • ASP Baton
  • OC Spray
  • BLS
  • Aggressive Behavior Management

  All training led by certified in-house instructors.

• Career growth: Advance within a hybrid model of Private Armed Security and Company Police, with lateral and upward mobility across specialized units.
• Professional gear provided, including ballistic vest/carrier and a yearly uniform allowance.
• Education support: Tuition reimbursement for college-level coursework and degree programs.
• Modern technology and tools: State-of-the-art patrol vehicles, communication systems, and protective equipment.
• Collaborative and diverse team: Work alongside experts in Emergency Management, Executive Protection, Community Patrol, and Investigations.