Protective Services Officer Armed - Arrow Springs

About the role

Make a difference every day as a Protective Services Officer at Bethesda Medical Center at Arrow Springs. Join a compassionate, servant led team committed to excellence in guest and patient care service while working in a supportive, high-energy environment.

Work Schedule

• Full-time (36 hours per week)
• 12 hours shift
• Night Shift
• Weekend and holiday rotation (pay differential for these)

Incentives & Benefits

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Minimum Job Requirements

• High School Degree or GED
• 1-2 years Technical experience in Criminal Justice, Private Security, Police experience or Military preferred
• Excellent communication and customer service skills
• Current Private Security handgun certification or ability to obtain certification within 45 days of hire
• Valid Driver's License with no more than 4 driving points recorded on a motor vehicle report
• No prior DUI/DWI convictions within the last 5 years
• No major moving violations convictions

Responsibilities

• Patrol buildings and grounds to deter/prevent law and policy violations
• Post-up at specific locations when assigned
• Ensure the safety and security of patients, parents, visitors, and team members
• Maintain communications with the Communications Center and other Protective Services personnel by two-way radio, phone and other communication devices
• Ensure that only authorized personnel are admitted onto hospital premises; contact unauthorized persons to determine service needs, ask questions, re-routing or detainment appropriate to the facts known at the time
• Report safety and fire hazards observed on routine patrols and inspections; look for violations of the Joint Commission, OSHA, NFPA and Fire Code safety violations
• Officers may be assigned On-Call responsibilities and may be reassigned to other locations and work schedules including weekends and holidays as needed to fulfill mission of department
• Respond to and investigate routine and/or urgent complaints reported by patients, parents, visitors and team members and implement service recovery as appropriate
• File appropriate documentation by the end of the shift
• Conduct follow-up investigations as directed and file appropriate reports by the end of the shift
• Pass on information to others during shift huddles
• Emergency Response to distress calls, panic alarms and emergency calls for disorderly conduct, disruptive persons or combative patients within 3 minutes of activation
• Assist clinical staff with patient restraint; monitor combative or potentially combative patients as directed
• Physically restrain patients as instructed by the appropriate clinical staff members
• Respond to safety emergencies; evaluate the situation and act appropriately with TriHealth policy guidelines
• Serve as a source of authority; constantly maintain high visibility
• Provide help in times of emergency and stress
• Act as liaison and partner with police and fire agencies as needed
• Direct traffic within TriHealth campuses and control parking of all patients, parents, visitors and team members
• Enforce hospital parking rules and issue parking violations to illegally parked vehicles
• Escort patients, parents, visitors and team members to and from parking areas as needed
• Control access for TriHealth entities and perform all necessary locking and unlocking within the various buildings and grounds
• Enter and maintain current information in all Security logs and forms
• Act as a resource of information for patients, parents, visitors and team members
• Provide information, including directions and parking
• Enforce TriHealth policies and procedures

Working Conditions

• Climbing - Occasionally
• Concentrating - Frequently
• Continuous Learning - Frequently
• Hearing: Conversation - Frequently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting <10lbs - Consistently
• Lifting 50+lbs - Occasionally
• Pulling - Consistently
• Pushing - Consistently
• Reaching - Consistently
• Reading - Frequently
• Sitting - Occasionally
• Standing - Consistently
• Stooping - Frequently
• Thinking/Reasoning - Consistently
• Color Vision - Consistently
• Walking - Consistently

This response is AI-generated, for reference only.