Prosecution Case Manager
About the role
The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for-hire transportation in New York City, including taxis, street hail liveries, high-volume for-hire services such as Uber and Lyft, black cars, luxury limousines, livery vehicles, commuter vans, and paratransit vehicles. The TLC oversees a transportation ecosystem that moves nearly 1 million riders every single day, equivalent to the entire Boston transit system. The Prosecution Division is responsible for the prosecution of all summonses issued by the TLC and is seeking a qualified and motivated individual to join the Unit and contribute to the continued success of its operations.
Responsibilities
Under the supervision of the Supervising Case Managers, the selected candidate’s duties will include, but not be limited to, interacting with various licensees, processing settlement offers, processing payment plans for licensees, assisting with the removal of suspensions, entering and maintaining information and data within Agency databases, and retrieving and compiling data as necessary. The selected candidate will be responsible for responding to inquiries from licensees in person and by email, providing appropriate guidance and information, utilizing strong customer service skills, and coordinating translation services when needed.
Qualifications
High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or Education and/or experience which is equivalent.
Work Location
Long Island City, NY