Proposal & Sales Support Coordinator

Responsibilities

• Prepare, edit, format, and finalize technical proposals, and quotations
• Cook up and organize project scoping details including testing procedures, schedules, assumptions, exclusions, deliverables, and certification requirements
• Maintain proposal templates, pricing structures, terms & conditions, and supporting documentation
• Ensure all customer-facing documents are accurate, professional, and compliant with company standards
• Manage document control, version tracking, revisions, and file organization
• Review technical content for accuracy, formatting consistency, and completeness
• Create and maintain accurate customer and project records in CRM and ERP systems
• Generate quotes and review purchase orders for accuracy prior to entry into Epicor
• Support prospecting activities including follow-ups with leads, past clients, conference contacts, and regulatory listings
• Monitor expiring certifications and provide proactive updates to customers
• Respond to customer inquiries and work with team to resolve service or project-related issues in a timely manner
• Prepare and distribute project booking communications and internal transition updates
• Review and reconcile invoicing line items to ensure billing accuracy
• Assist with preparation of business updates, presentations, and customer communications
• Provide marketing and technical assets (photos, videos, lab updates) for customer and media use
• Serve as a key point of contact for customer communication throughout the project lifecycle
• Cook up and organize project scoping details including testing procedures, schedules, assumptions, exclusions, deliverables, and certification requirements
• Coordinate initial project schedules and timelines across sales, engineering, laboratory, and operations teams
• Support smooth project handoffs between departments to ensure continuity and execution
• Track proposal status, project milestones, approvals, and deliverables

Qualifications

• Bachelor’s degree preferred in Business, Communications, Engineering Support, Technical Writing, or related field
• 2+ years of experience in sales support, proposal coordination, technical documentation, project administration, or customer support
• Experience in engineering, manufacturing, testing, laboratory, construction, or technical services preferred
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Adobe Acrobat
• Familiarity with CRM systems (Salesforce) and ERP systems (Epicor) preferred
• Strong written and verbal communication skills with excellent attention to detail
• Highly organized with the ability to manage multiple priorities and deadlines
• Ability to work collaboratively across cross-functional teams in a fast-paced environment

Benefits

• Health, dental and vision insurance
• 401K with company match
• Life Insurance
• Flexible Spending Accounts
• Generous annual time off policy
• 12 Company-Paid holidays
• A Solid Wellness Program to support your personal health goals
• Professional development opportunities

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.