Proposal Operations Analyst

Responsibilities

• Independently manage and break down complex, multi-product RFPs with minimal guidance, tailoring responses to specific client use cases (capable of handling hard-copy submissions when required).
• Act as a point of review for teammates' work; evaluate and escalate high-risk or legally binding documents to the Manager and/or InfoSec for final adjudication.
• Help disperse and balance workload across the team, keeping SFDC case queues accurate and up to date.
• Works with other departments such as sales, InfoSec, finance, legal, product, engineering, implementation, and marketing to manage ongoing business workflow and the sales process.
• Onboard and train new Analyst I team members.
• Contribute regularly to the Responsive (RFPIO) Answer Library - reviewing, tagging, deduplicating, and adding new content during scheduled clean-up cycles.
• Stay up to date with current technical, product, and security standards and how they affect company products and services.
• Cross-functional Project Management: Consults with Sales, Finance, Engineering, and Product teams to align proposal content with current product capabilities and legal requirements.
• Aids in quarterly content audits with SMEs to ensure the global knowledge library remains technically accurate and competitive.
• Technical Proposal & Security Management: Independently manage and break down complex, multi-product RFPs with minimal guidance, tailoring responses to specific client use cases.
• Complete security questionnaires with 90%+ accuracy with minimal guidance, continuing to build security/InfoSec knowledge through hands-on exposure.
• Demonstrate technical proficiency in Information Security policies to complete security questionnaires with high precision.

Qualifications

• 1-2 years of experience in Revenue Operations, Proposals, or Sales Operations within a SaaS environment.
• Bachelor’s degree preferred.
• Advanced proficiency in Salesforce (SFDC), JIRA, and Responsive - preferred.
• Demonstrated ability to lead "stretch projects" and handle a diversified workload with independent judgment.
• Exceptional written and verbal communication skills, with the ability to build a reputation as a trusted business partner across the company.
• Problem Solving: Exhibits a "Gritty Resilience" and "Growth Mindset," solving complex problems independently based on deep institutional knowledge.
• Emotional Intelligence: Demonstrates the ability to stay productive under pressure, manage regional conflicts, and maintain high intrinsic motivation.