Consulting Operations Analyst

About the Company

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. With deep roots in U.S. healthcare, we serve clients globally across various industries to improve the Human Experiences at the heart of their business. Our offerings combine technology, data, and expertise to help clients pinpoint opportunities, accelerate improvement, and build lifetime loyalty among customers and employees. Our success stems from our talented, collaborative team and a culture of learning and continuous improvement.

Our mission is to empower organizations to deliver the best experiences. We turn data into insights that drive innovation and action, putting the Human Experience at the core of everything we do. Our values include energizing customer relationships, personal ownership, commitment to learning, innovation, and collaboration.

Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. For assistance, contact accommodations@pressganey.com.

Location: Hybrid in Provo, UT, or Seattle, WA.

About the Role

Help healthcare organizations maximize the value of their Human Experience (HX) investments. Our healthcare clients partner with experienced consultants to address challenges by listening smarter, acting faster, and equipping teams with tools and insights to improve experiences for patients, consumers, employees, and communities. By connecting diverse data sources, we help leaders uncover meaningful insights and translate them into measurable business outcomes.

The Consulting Operations Analyst supports our consulting organization by analyzing project financial, operational, and resource data to identify trends, risks, and inconsistencies that may impact revenue forecasts and business performance. This role works closely with Consulting Engagement Leaders, Finance, and Operations teams to validate project assumptions, investigate variances, and ensure forecasts reflect current conditions. The analyst serves as an independent partner, providing leadership with confidence in forecast accuracy and identifying opportunities for operational efficiency.

Responsibilities

• Serve as a Kantata power user, supporting system administration, reporting, data governance, user adoption, and best practices while ensuring data integrity and consistency.
• Develop, maintain, and optimize reports, executive dashboards, KPIs, and portfolio analytics to provide actionable insights to leadership.
• Support consulting revenue forecasting by monitoring project scope, schedules, budgets, staffing, utilization, billing, and other key drivers impacting revenue recognition and profitability.
• Analyze and audit project performance to proactively identify forecast risks by reconciling engagement leader projections with financial, operational, and resource data.
• Identify inconsistencies, challenge assumptions, quantify financial impacts, and provide prioritized recommendations for corrective action.
• Perform financial and operational analyses, including forecast-to-actual reporting, backlog analysis, utilization trends, margin performance, billing readiness, and revenue leakage.
• Prepare executive-level presentations and visual reporting to translate complex data into meaningful business insights and recommendations.
• Design and implement automation solutions using Excel, Power Query, VBA, and other tools to streamline processes, improve data quality, and reduce manual effort.
• Conduct routine audits of project and performance data to ensure accuracy, consistency, and compliance with reporting standards.
• Partner with Finance, Sales, Consulting Leadership, and Operations teams on budgeting, forecasting, operational planning, strategic initiatives, and process improvement.
• Train and support users on Kantata reporting, dashboards, and best practices while maintaining documentation and governance standards.
• Manage multiple priorities, recurring reporting deadlines, and ad hoc executive requests with accuracy and attention to detail.

Requirements

• 5+ years of experience in Financial Planning & Analysis (FP&A), Consulting Operations, Business Operations, Business Systems, Financial Analytics, or a related analytical function.
• Advanced to expert-level Microsoft Excel skills, including complex formulas, data modeling, pivot tables, Power Query, reporting automation, dashboard development, and VBA/macros.
• Demonstrated experience developing executive dashboards, KPIs, and automated reporting solutions that drive business decision-making.
• Proven ability to analyze large project portfolios and translate financial, operational, and resource data into actionable insights.
• Strong financial acumen with experience supporting forecasting, budgeting, revenue analysis, profitability analysis, and performance reporting.
• Exceptional analytical, organizational, problem-solving, and communication skills with a high level of attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, collaborative environment.
• Experience with professional services, consulting, or project-based organizations preferred.
• Experience with Kantata (formerly Mavenlink) and Dynamic Insights preferred; comparable PSA platform experience considered.
• Experience with Power BI, Tableau, or other business intelligence and data visualization tools is a plus.
• Bachelor's degree in Finance, Accounting, Business Analytics, Information Systems, Economics, Business Administration, or a related field.

Schedule

Our hybrid work model requires in-office collaboration three days a week: Mondays, Thursdays, and one additional day selected by your organizational leader. The remaining days offer flexibility to work remotely.

Pay

The expected base salary for this position ranges from $76,000 to $100,000. Offers typically fall below the top of the range and are based on skills, training, experience, education, and market factors. In addition to base salary, successful candidates are eligible for a discretionary bonus or commission tied to achieved results and a competitive benefits package.