Property Support Specialist

About the role

The Property Support Specialist coordinates the onsite duties associated with business operations and upgrades of a property with a strong focus on outbound calling to schedule technicians, installs, change orders, and troubles. The specialist handles daily interaction with customers face-to-face in our remote office while also providing a QA function to ensure all customer documentation is uploaded into their file and service orders are properly documented and closed.

Responsibilities

• Outbound calls to customers using Noble and scheduling installations, change orders, trouble tickets, or Customer Education appointments for the property
• Ensure scheduled appointments are completed in a timely manner
• Complete audits for the property when necessary for customer accounts
• Maintain up-to-date company product knowledge, processes, and procedures
• Escalate resident issues to the Account Management team
• Other duties as assigned

Requirements

• Strong multi-tasking abilities
• Good clear phonics with a friendly voice on the phone
• Strong grammar skills
• Ability to sit for long periods of time with limited breaks
• Fast learner, very intuitive, visualize the issue, and take action
• Associates Degree in General Business with at least 6 months of operational experience
• Excellent knowledge of all resources required to support customers, including internal team members, third-party vendors, contractors, and support teams
• Excellent communication and time management skills

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire (discounted high-speed internet, video service, phone, and security service)
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks