Property Support Representative

About the role

The Property Support Representative will play a crucial role in ensuring smooth operations at multifamily residential apartment complexes. They will handle customer inquiries through various channels and collaborate with carriers to resolve issues.

Responsibilities

• Respond to phone calls, emails, and online chats from property managers and package liaisons
• Work with carriers to solve problems at properties
• Review and follow up on CRM tasks
• Work on projects as assigned by management
• Respond to escalated requests from Residential Support
• Review integration settings and escalate as appropriate

Requirements

• 1+ years of direct Customer Service experience
• High School Diploma or equivalent
• Strong knowledge of the iOS ecosystem
• Advanced troubleshooting, problem-solving, and multi-tasking skills
• Excellent time management skills, including the ability to multitask, organize and prioritize
• Able to research and grasp information across multiple tools while speaking with clients
• Self-starter mentality, a solutions driven mindset, adaptability, empathy, insight, and dependability

Qualifications

While not required, experience working in a call center environment and a Bachelor’s degree or some college can be beneficial.

Skills

• Customer Service
• Problem Solving
• Time Management
• Multi-Tasking
• Researching Information
• Collaborating with Carriers

Benefits

• 401k with up to 4.5% matching
• Untracked vacation
• Hybrid work schedule
• Tuition Reimbursement
• Medical, Dental, Vision, and Life Insurance
• Employee Assistance Programs

Pay

Details TBA

Schedule

Based in our Sacramento office with 3 days in office required. The use of remote audio and visual tools will also be required.