Property Supervisor - Framingham MA

About the role

The Property Supervisor oversees the year-round operation, maintenance, safety, and appearance of a large condominium community. This position requires strong organizational skills, sound judgment, excellent customer service, and the ability to respond to emergencies on a 24-hour on-call basis.

Responsibilities

• Organize and supervise all snow and ice management operations.
  • Install snow stakes and prepare the property for winter weather.
  • Set up and maintain ice melt and sand stations throughout the property.
  • Purchase fuel and maintain snow removal equipment including snow blowers.
  • Perform preventative maintenance and minor repairs on snow removal equipment.
  • Cookordinate snow removal operations with contracted snowplow vendors.
  • Supervise shovel crews and direct heavy equipment operations, including plow trucks, loaders, and skid steers.
  • Cookordinate vehicle movement with residents to facilitate efficient snow removal.
  • Monitor property conditions during and after storms to ensure sidewalks, entrances, stairs, and common areas remain safe.
  • Apply and monitor ice control measures throughout thawing and refreezing conditions.
  • Respond immediately to residents' safety concerns involving snow and ice.
  • Track contractor and labor hours for snow removal operations.
  • Cookordinate Christmas tree collection and municipal pickup.
• Maintain current Certified Pool Operator (CPO) certification.
  • Serve as liaison with the local Board of Health regarding pool operations.
  • Open and close community pool each season.
  • Maintain pool equipment, pumps, filtration systems, and water chemistry.
  • Conduct and document required water quality testing.
  • Ensure compliance with all applicable health and safety regulations.
  • Monitor pool operations and support lifeguards in maintaining a safe environment.
  • Maintain inventory of chemicals, safety equipment, and first aid supplies.
  • Distribute pool passes and monitor guest registration procedures.
  • Perform repairs and maintenance to pool facilities and restrooms.
  • Clean, power wash, and maintain pool deck, furniture, fencing, and surrounding amenities.
  • Monitor pool operations and respond to issues as necessary.
• Supervise landscaping contractors and seasonal improvement projects.
  • Direct plantings and monitor the health of turf, shrubs, trees, and landscape beds.
  • Monitor irrigation systems and perform minor repairs and programming adjustments.
  • Cookordinate irrigation contractor service when necessary.
  • Repair damaged turf through seeding, fertilizing, and sod replacement.
  • Perform pruning and landscape touch-ups as needed.
  • Install and maintain shutters, fencing, railings, and other exterior features.
  • Perform power washing of buildings, fences, sidewalks, and common areas.
• Conduct daily inspections of the community for cleanliness, safety, and maintenance concerns.
  • Remove litter and debris from common areas.
  • Monitor recycling facilities and dumpsters for proper usage.
  • Cookordinate disposal of prohibited waste materials.
  • Perform minor repairs involving lighting, plumbing, doors, fencing, drainage systems, concrete, and common area facilities.
  • Replace lighting and monitor exterior lighting systems.
  • Vacuum and clean common building areas.
  • Clean drains and maintain recycling facilities.
  • Pick up dog waste throughout the community.
  • Remove minor pest infestations including wasp nests and dispose of deceased animals when necessary.
  • Assist with shed inspections, replacements, and coordination with homeowners.
• Respond promptly to resident maintenance requests and concerns.
  • Process parking permit requests.
  • Distribute community notices and correspondence.
  • Cookordinate access for water shutoffs and maintenance within occupied units.
  • Respond to resident emergencies including:
  • Water leaks
  • Lockouts
  • Heating failures
  • Flooding
  • Electrical concerns
  • Security issues
  • Cookordinate repairs with contractors and municipal departments.
• Vendor & Contractor Management.
  • Supervise contractors performing work throughout the property.
  • Inspect completed work to ensure quality and compliance.
  • Cookordinate utility work with municipal departments.
  • Oversee owner improvement projects including window and door replacements.
  • Direct vendors regarding proper disposal procedures and site expectations.
  • Maintain accurate records of contractor performance and work completed.
• Community Compliance.
  • Maintain working knowledge of condominium governing documents, rules, and regulations.
  • Monitor community compliance and report violations to management.
  • Monitor parking areas for unauthorized vehicles and parking violations.
  • Ensure compliance with guest parking regulations.
  • Monitor move-ins and rental occupancy to ensure community documentation requirements are met.
  • Report unregistered pets and other community concerns to management.
  • Maintain security awareness throughout the property and report suspicious or unsafe conditions.
• Administrative Responsibilities.
  • Check and respond to voicemail and service requests daily.
  • Maintain inspection logs and maintenance records.
  • Maintain required pool documentation and compliance records.
  • Attend monthly Board of Trustees meetings.
  • Aid management with community communications and operational reporting.
  • Cookordinate purchasing and supply inventory.

Requirements

• High school diploma or GED required.
• Minimum 5 years of property maintenance, facilities management, condominium management, or related experience preferred.
• Previous supervisory experience strongly preferred.
• Certified Pool Operator (CPO) certification required or ability to obtain upon hire.
• Valid driver's license with acceptable driving record.
• Experience supervising contractors and vendors.
• Working knowledge of plumbing, electrical, irrigation, landscaping, carpentry, and general building maintenance.
• Experience operating snow removal equipment is highly desirable.
• Ability to read and interpret maintenance manuals, safety regulations, and governing documents.

Skills & Abilities

• Strong leadership and supervisory skills.
• Excellent communication and customer service abilities.
• Strong organizational and problem-solving skills.
• Ability to prioritize multiple responsibilities simultaneously.
• Ability to work independently with minimal supervision.
• Sound decision-making skills during emergency situations.
• Working knowledge of OSHA safety practices.
• Proficiency using smartphones, email, and basic computer software.

Physical Requirements

• Frequently lift, push, and pull up to 75 pounds.
• Work outdoors year-round in varying weather conditions.
• Walk, climb stairs, kneel, crouch, bend, and stand for extended periods.
• Operate power tools, maintenance equipment, and snow removal equipment safely.
• Respond to emergencies outside of normal business hours.

Work Schedule

This position generally follows a daytime work schedule; however, flexibility is required based on operational needs. The Property Operations & Facilities Supervisor serves as an essential employee and participates in a 24-hour on-call rotation for emergencies, including severe weather events, utility failures, and resident emergencies. Evening, weekend, holiday, and overnight work is required during snowstorms and other emergency situations.

Preferred Experience

• Experience in condominium, homeowners association (HOA), apartment, campus, municipal, commercial property, or facilities management environments is highly desirable.

Salary

$30 - $35 per hour

Benefits

• Medical
• Vision
• Dental
• FSA
• Retailment
• Paid Time Off
• Holiday Pay
• Short Term Disability Plans
• On-site living in a Condo unit owned by the association.
• Employee to sign off on agreement prior to taking occupancy.
• Employee is not expected to pay condo fees or rent, but is required to pay utilities.