Property Specialist, Single-Family Home Portfolio

About The Role

Atrium has experienced tremendous growth and we are seeking an exceptional Property Specialist to manage a growing portfolio of single-family and boutique housing properties. The Property Specialist reports directly to the Portfolio Manager, and will have a strong focus on building and maintaining relationships with residents, owners and vendors, and working with our Business Development team in developing strategies to expand our client base. This position will be based out of our Tampa office located at 400 N Ashley Dr. Tampa, FL Local travel throughout Hillsborough and Pinellas counties is required.

Key Responsibilities

• Support and participate in fulfilling customer service and leasing standards
• Maintain accurate resident and property records
• Review resident service requests, set up work orders, and follow-up with residents or builders and warranty company until work is complete
• Responds to resident requests promptly and courteously and provides solutions to resolve resident issues
• Assists in preparing all paperwork specific to new and renewal lease agreements
• Determines lease renewal rates and assist in delivery of renewal letters to secure renewals
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue
• Identifies areas for improvement and improve the efficiency, productivity, and profitability of the community
• Collects, posts, and deposits rents/security deposits and other portfolio income on a daily basis
• Leads the maintenance and management of budgeted occupancy, collections, and expenses
• Independently establishes priorities, manages time effectively, and fulfills assigned objectives and projects
• Responds to and resolves unexpected problems and handles priority changes in a fast-moving environment
• Comprehends legal documents and able to carry out related rent collections and lease management
• Completes financial records, budgets, and other fiscal reporting

Requirements

• Minimum 3 - 5 years of experience in a management or leadership role (Property Manager, Assistant Property Manager, or Leasing experience preferred)
• Reliable transportation and valid Florida Driver License
• FL Real Estate License preferred (not required)

What We're Looking For

• Experience: An understanding of property operations with emphasis on lease terms to support contract enforcement, including collections. The proven ability to provide excellent customer service resulting in resident retention.
• Soft Skills: Highly organized with excellent time management skills. Skilled in conflict resolution, client satisfaction, negotiation and handling difficult conversations.
• Tech Skills: Computer savvy (Office/Google Workspace). Familiarity with Appfolio, Property Meld or similar property management systems is a plus!
• Mindset: Self-disciplined, positive, energetic and resourceful, hands-on, adaptable, and dependable. Team oriented but able to work independently.
• Bi-lingual (Spanish-speaking) candidates are highly encouraged to apply!

Pay & Schedule

• Salary: $45,000 - $56,000 (based on experience). May be eligible for bonuses.
• Schedule: Flexible Schedule including weekends required. 5 day work week, approx 40hrs/week.

Benefits

Benefits eligibility begins the 1st of the month following your start date.

• Health & Protection: Medical, dental, and vision coverage; Employer-paid life insurance ($50,000); Employer-paid short-term disability; Additional voluntary benefits
• Time to Recharge: 3 weeks paid time off; 12 paid company holidays; Parental leave for birth or adoption
• Financial Wellness: 401(k) with employer match; Flexible spending account (FSA); Dependent care FSA
• Grow With Us: Company-provided training and mentorship; Real career growth opportunities - we promote from within