Property Renovation Specialist - Greater Charlotte, NC

Job Summary

Executes customer projects by assembling teams, delegating responsibilities, developing schedules, and acquiring resources to ensure project completion. Provides management and customer support while partnering with sales, customers, merchandising, and vendors, and ensures department standards are communicated to project specialists, customers, and support staff.

Preferred Qualifications

• Bachelor’s degree in business or a related field.
• 3+ years of field project management.
• Bilingual (Spanish/English).

Major Tasks, Responsibilities, And Key Accountabilities

• Works closely with customers to conduct thorough property walks of renovation projects which includes measuring and reviewing available products, while actively upselling additional products to enhance the customer experience.
• Inputs data into appropriate systems, generating quotes, orders, presentations, and reports that will support the organization mission to deliver exceptional service to our clients.
• Acts as a liaison between sales, customers, and cross-functional teams to maintain effective communication, promote idea sharing and creative problem solving, increase efficiency, and ensure timely availability of delivery of products for renovation products.
• Oversees and harmonizes plans and schedules from all participating functions, ensuring compliance with the master schedule, while proactively resolving scheduling or inter-functional issues.
• Conducts on-site inspections alongside customers to verify the availability of all materials required for the successful completion of renovation projects, while reviewing all completed on-site tasks and providing final approval as necessary.
• Serves as a point of contact for all customer project issues and discrepancies and partners with various internal and external departments to resolve all project-related concerns efficiently.

Nature and Scope

Works in compliance with established procedures and/or protocols. Identifies and resolves readily identifiable, clearly defined problems. Demonstrates skill in data analysis and techniques by resolving missing/incomplete information and inconsistencies/anomalies in routine research/data.

Nature of work requires general supervision; exercises judgment. May be paired with a mentor. Work typically involves regular process checks or review of output by a coworker and/or supervisor. May provide general guidance/direction to or train junior level support personnel.

Typically requires overnight travel 5% to 20% of the time.

Education And Experience

• Typically requires BS/BA in a related discipline.
• Certification may be required in some areas.
• Generally 0-2 years of experience in a related field OR MS/MA and generally 0-1 year of experience in a related field.