Property Renovation Specialist - Greater Charlotte, NC

Must reside in the state(s) specified above.

About the Role

Executes customer projects by assembling teams, delegating responsibilities, developing schedules, and acquiring resources to ensure project completion. Provides management and customer support while partnering with sales, customers, merchandising, and vendors, and ensures department standards are communicated to project specialists, customers, and support staff. This position requires operation of a Personal Vehicle and such operation is done consistently more than 20% of the average work week.

Responsibilities

• Works closely with customers to conduct thorough property walks of renovation projects, including measuring and reviewing available products, while actively upselling additional products to enhance the customer experience.
• Inputs data into appropriate systems, generating quotes, orders, presentations, and reports that support the organization’s mission to deliver exceptional service to clients.
• Acts as a liaison between sales, customers, and cross-functional teams to maintain effective communication, promote idea sharing and creative problem solving, increase efficiency, and ensure timely delivery of products for renovation projects.
• Oversees and harmonizes plans and schedules from all participating functions, ensuring compliance with the master schedule, while proactively resolving scheduling or inter-functional issues.
• Conducts on-site inspections alongside customers to verify the availability of all materials required for the successful completion of renovation projects, while reviewing all completed on-site tasks and providing final approval as necessary.
• Serves as a point of contact for all customer project issues and discrepancies and partners with various internal and external departments to resolve all project-related concerns efficiently.

Requirements

• Bachelor’s degree in business or a related field (preferred).
• 3+ years of field project management experience.
• Bilingual (Spanish/English).

Work Environment

• Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward.
• Typically requires overnight travel 5% to 20% of the time.

Qualifications

Typically requires a BS/BA in a related discipline. Certification may be required in some areas. Generally 0-2 years of experience in a related field OR an MS/MA and generally 0-1 year of experience in a related field.